There are several
basic troubleshooting steps you can take to resolve this issue.
1: VERIFY THE BROTHER
MACHINE IS POWERED ON AND THERE ARE NO ERRORS
If the LEDs are not lit, then the Brother machine is not powered on.
the printer is in sleep mode, the Ready LED light is dimmed (it does not turn
off completely). Verify
that it is plugged into a working outlet and any power switches are turned to
the ON position.
If you are unable to power on the machine, then this solution does not
apply. Refer to the solution - The
printer has no power. What can I do?
Check the LEDs for any error indications. An example would be the red
Status LED on. If the LEDs show an error that will prevent printing,
troubleshoot to clear the particular problem before you continue troubleshooting
printing from the computer.
PART 2: VERIFY THE CONNECTION OF THE BROTHER MACHINE AND
Disconnect and then reconnect the USB cable from the computer and the Brother
machine. Make sure the interface cable has a secure connection to both the
Brother machine and your computer. If you are using a USB hub, remove it
and connect directly to the computer.
There are multiple ports on the back of the Brother machine. Verify you are
connecting the USB cable to the USB port.
We recommend that the USB cable supports the following
A/B 1.1 or 2.0 that is 6 feet (2 meters) or less.
2. Cycle the
power to the Brother machine for about 15 seconds.
VERIFY THAT THE
PRINTER IS SET AS DEFAULT, THE STATUS IS READY, AND THE PRINT QUEUE IS
1. Open the
Windows Vista or
Start => Control Panel => Hardware and Sound =>
Windows XP or
- Click Start
=> Printers and Faxes.
- Click Start
=> (Settings) => Control Panel => Printers (and Faxes)
- Click Start
=> Control Panel => Printers and Other Hardware => View Installed
2. Verify the
Brother machine is listed.
- If the Brother
machine is listed, continue to STEP 3.
- If the Brother
machine is not listed, the driver may not be installed properly. Go to
3. Verify the
Brother printer driver is set as default.
the Brother printer is set as the default printer, it will have a check mark in
front of the icon.
- If it is
not set as default, while in the Printer folder, right
click on the Brother printer driver and select Set As Default
4. Hover your mouse over the Brother printer icon.
Below is an example of what you may see:
Ready (Could also state: OFFLINE or PAUSED)
(Could be any number)
- If the
Status is Ready, continue to STEP
If the Status states: Use Printer Offline, right-click on
the Brother printer and uncheck Use Printer Offline or select Use
Printer Online depending on your operating system.
If this is not an option, continue troubleshooting.
- If the Status states: Paused, right-click on the
Brother printer and uncheck Pause Printing or select Resume
Printing. This should allow the printer to resume
there are documents waiting in the queue, and they begin to print, then the
issue is resolved. Otherwise, continue troubleshooting.
there were 0 documents in the queue, continue to STEP 7 to print a
there are any documents waiting in the queue, right-click on the Brother printer
and select Cancel All Documents. This should clear the
may have to make several attempts to completely clear the print
- If you made
changes to the driver, then continue to STEP 7 to print a test page.
- If you did
not make any changes to the printer driver, then continue to PART 4 to continue
Right-click on your Brother printer driver and select
the General tab, click the PRINT TEST PAGE button.
the test page prints, then your issue is resolved.
the test page does not print, close the Printer Properties window and
delete the job from the queue by right-clicking on the printer and selecting
Cancel All Documents.
PART 4: VERIFY THE
PRINTER PORT SETTINGS
1. Right-click on your Brother printer driver and select
2. Click on the
Ports tab and verify the port that is selected for your machine. If
it is not set for the correct port, change it to the correct port. The
port should be USB00x. (x is a number).
a. If there are
multiple USB Virtual Ports, you may have to test each one to determine which
will allow the machine to print. After any failed attempts, clear the
print queue and try a different port. If you still can't print, continue
b. If there are no
USB Virtual Ports to select, then either there is no communication between the
Brother machine and the computer or there is a problem with the computer's
- Verify the USB
cable is connected properly, try multiple ports on the computer, and try another
known working cable.
- If you still do
not have a USB virtual port available, try connecting the machine to another
computer. If the machine works on a second computer, then the issue is
with the original computer's Operating System not properly loading the USB
controllers. Contact your computer manufacturer for further
Do not attempt to create a local port. The correct ports should be
automatically created by the operating system.
PART 5: UNINSTALL
AND REINSTALL THE BROTHER PRINTER DRIVER
1. On the
computer click on Start => (All) Programs => Brother => HL-XXXX
=> Uninstall. (Where X is the model of your Brother
If the software is not installed, continue to STEP
2. When asked
to confirm that you want to completely remove the software, click
3. When the
uninstall is complete, you will be prompted to restart the computer. Click
YES and wait for the computer to reboot.
the printer driver.
If you have the
supplied CD-ROM, verify the CD-ROM lists the operating system installed on your
- If the
operating system installed on your computer is listed on the CD-ROM, refer to
the solution - How
do I install the printer driver in Windows using a USB interface cable? (using
- If you do
not have the supplied CD-ROM or the operating system installed on your computer
is not listed on the CD-ROM, refer to the solution - How
do I download and install the printer driver or full driver and software package
After the printer driver is installed, attempt to print again.
If you can print, then the issue is resolved.
If you are still unable to print, try a different USB cable within the
recommended specs or a different port on the computer to determine if the issue
is with the interface, or try connecting and printing from another computer to
determine if the issue is specific to this computer's operating