Description of Problem 100000001057
Why is the Toner LED (light) still on or the status monitor still
displaying "Toner Life End" after I replaced the toner
cartridge?Description of Solution 200000001308
1. Verify you
installed a NEW, out of the box toner cartridge (TN350) from a sealed foil
When replacing a
toner cartridge, you should install a brand new, out of the box toner cartridge
to reset the toner status. You should NOT install a previously used
cartridge that was already installed into another machine or a TN starter
cartridge that comes with the machine.
cartridges are manufactured with a reset lever that moves when installed into
the machine. The movement of the lever mechanically triggers the machine
to reset the toner status. If a used cartridge or a TN starter cartridge
is installed into a machine, it will NOT trigger the machine to reset the toner
strongly recommends that customers use only genuine Brother drum units and/or
toner cartridges. Each Brother laser printer is designed to operate at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges or toner.
2. Verify the drum
unit and toner cartridge assembly is installed correctly:
the front cover and remove the drum unit and toner cartridge assembly.
Place the assembly on a piece of paper in case of spilled or scattered
b. Remove the toner
cartridge from the drum by holding down the blue lock lever on the left side of
the drum unit and lift the toner out.
Handle the toner cartridge carefully. If toner scatters on your hands or
clothes, immediately wash it off with cold water.
c. Reinstall the toner
into the drum. Be sure it clicks into place. If you put the toner in
properly, the blue lock lever will lift automatically.
d. Reinstall the drum
unit and toner cartridge assembly into the machine and close the front
3. Confirm if the
toner LED is still lit.
If the toner LED is
no longer lit, the issue is resolved.
If the toner LED is
still lit and you installed a new, unused toner cartridge (TN350) and your
machine is within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area by clicking on the link below: http://www.brother-usa.com/service/default.aspx or
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.