Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000001175

When I print email or from a web browser, the page does not print as expected. The right or left hand portion of the page is not printed. Characters are cut off at the margins. What can I do?


Description of Solution 200000001496

Web pages and email documents often do not display pages correctly for printing.  Many times there is a link on the page for a "printer-friendly" version, which should be used if you want to print.

 

If there is no printer-friendly version, one of the following methods may help resolve page display problems when printing. 

 

 

METHOD 1: ADJUSTING THE PRINTER DRIVER SETTINGS

 

Windows Users

 

Macintosh Users

 

 

Windows Users:

 

1.    Open the Printers folder.  Refer to the following solution for instructions if needed - "How do I open the Printers folder in Windows?"

 

2.    Right-click on the Brother Printer driver and left click Printing Preferences.

 

3.    Click on the ADVANCED Tab.

 

4.    Under Scaling, select Fit To Paper Size and select your paper size.

 

5.    Click APPLY => OK.

 

6.    Attempt to print.

 

 

Macintosh Users:

 

1.    From the document that you are trying to print, click File => Print.

 

2.    If Printer and Presets are the only options on the Print window, follow the steps below for your operating system.

 

Macintosh OS 10.7 - 10.9: Click the Show Details button to the bottom to expand the Print window.

 

 

Macintosh OS 10.5 - 10.6: Click the blue down arrow to the right of the printer name to expand the Print window.

 

 

3.    On the Print window, click on the drop menu (Copies & Pages or the name of the application) and click on Paper Handling.  The option may vary based on your Operating System and Application.

 

4.    Place a check in Scale to fit paper size.

 

5.    From the Destination Paper Size dropdown, choose the paper size that you are using.

 

6.    Click Print.

 

 

METHOD 2: ADJUSTING THE PAGE LAYOUT

 

The following steps are general and may vary depending on the application you are using.  Similar options may be available for other applications.  Please consult the application's documentation or contact the manufacturer for further support.

 

Windows Users

 

Macintosh Users

 

 

Windows Users:

 

Adjust Margins

 

1.    Open your application.

 

2.    Click on File => Page Setup.

 

3.    Under MARGINS in the lower right, change the values for Left, Right, Top and Bottom to zero (0).  Click OK.

 

4.    Click on File => Print Preview.

 

NOTE:  This will give an indication of how the document will look when printed.

 

5.    If you are satisfied with the layout click PRINT.

 

 

Change Page Orientation

 

1.    Open your application.

 

2.    Click on File => Page Setup.  Change Orientation to Landscape.

 

3.    Click OK.

 

4.    Click on File -> Print Preview.

 

NOTE:  This will give an indication of how the document will look when printed.

 

5.    If you are satisfied with the layout click PRINT.

 

If the document still does not print as it appears on the screen, please consult the application's documentation or contact the manufacturer for further support.

 

Macintosh Users:

Change Page Orientation

 

1.    From the document that you are trying to print, click File => Print.

 

2.    If Printer and Presets are the only options on the Print window, follow the steps below for your operating system.

 

Macintosh OS 10.7 - 10.9: Click the Show Details button to the bottom to expand the Print window.

 

 

Macintosh OS 10.5 - 10.6: Click the blue down arrow to the right of the printer name to expand the Print window.

 

 

3.    From the orientation section, choose the Landscape option.

 

4.    You may also be able to decrease the scaling here so that the page fits better.  Use the preview window to determine if the entire page is being printed.

 

5.    Click Print.

 

If the document still does not print as desired, please consult the application's documentation or contact the manufacturer for further support.

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