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Description of Problem 100000001407

Unable to print from Windows. general troubleshooting


Description of Solution 200000001842

Step 1: Perform a Factory Reset, using the following steps:

1. With the LCD screen gray or green, press the - (minus) button until the LCD displays Reset Menu. Press the Set button.

2. Press the + (plus) or - (minus) button until the LCD displays Factory Reset. Press the Set button.

3. The LCD will display OK? confirming your selection. Press the Set button. The printer will automatically return to Ready on the LCD.

Step 2: Print a Test Print Page

Print the Print Settings by pressing the SET button three times.

If the Print Settings pages do not print, check for alarms or error messages on the printer LCD. Clear the printer error before trying to print again.

If the Print Settings pages print, the problem is isolated to printing from your computer. Verify the printer cable connects from the back of the computer directly to the printer. If the cable has become disconnected, loose, or connects through another device, the printer may not be able to print.

Step 3: Check the printer driver properties; follow the instructions below based on the operating system installed on your computer.

For Windows Vista:

1. Click on the Windows icon then Control panel. Click Printers, or under Hardware and Sound click Printer.

2. Right mouse click the Brother printer. Select Run as administrator and left click Open. The print queue will open. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs. Click Yes to confirm deleting the print jobs.

3. Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.

4. Click Properties from this Printer menu list.

5. Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.

6. Click the General tab and Print Test Page button. The Windows test page should now print. If the Windows test page prints, try printing from a program. If the Windows test page does not print, contact Brother Customer Service at 1-877-Brother (1-877-276-8437) for further assistance.

For Windows XP and 2000:

1. For Windows XP Professional, click on Start then Printers and Faxes. For Windows XP Home Edition, click on Start, Control Panel, Printers and other hardware, then Printer and Faxes. For Windows 2000, click Start, Settings, and Printers.

2. Double-click the Brother printer to open the print queue. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs.Click Yes to confirm deleting the print jobs.

3. Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.

4. Click Properties from this Printer menu list.

5. Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.

6. Click the General tab and Print Test Page button. The Windows test page should now print. If the Windows test page prints, try printing from a program. If the Windows test page does not print, contact BrotherCustomer Service at 1-877-Brother (1-877-276-8437) for further assistance.

For Windows 95, 98 and ME:

1. Click on Start, Settings and Printers.

2. Double-click the Brother printer to open the print queue. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Purge Print Documents to delete the pending print jobs.

3. Click Printer at the top of the window again. Make sure that Pause Printing is not check marked. If the setting is marked, click on the check mark to remove it.

4. Click Properties from this Printer menu list.

5. Click the Details tab. Verify the correct port is selected (LPT1 is using a parallel cable and BRUSB is using a USB cable). Remember to click Apply if you select another port.

Note: Windows 95 does not support USB.

6. Click the General tab and Print Test Page button. The Windows test page should now print. If the Windows test page prints, try printing from a program. If the Windows test page does not print, contact Brother Customer Service at 1-877-Brother (1-877-276-8437) for further assistance.

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