Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000001676

Printed pages have wrinkles or creases?

Description of Solution 200000002170

Paper wrinkle or creases can be caused by the use of Non Brother supplies.

Brother strongly recommends that customers use only genuine Brother drumunits and/or toner cartridges. Each Brother laser printer is designed towork at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed towork with the other to ensure quality and reliability. Using non-Brothersupplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges ortoner.

Please check the following:

1. Make sure the paper is loaded properly.

2. Check the paper type and quality. To see what kind of paper you can use, click here.

3. Turn over the stack of paper in the tray or try rotating the paper 180 degrees in the input tray.

4. Print using the straight-through output path.



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