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Description of Problem 100000002443

The machine has no power when using an AC adapter, how can I correct this?


Description of Solution 200000003101

If the wrong power adapter is used, it can cause the machine not to power up.

 

1. The recommend adapter for this machine is the AD24, AD24ES, or the AD30.

 

The label on the AD24/24ES adapter, should list the OUTPUT as regulated 9VDC 1.6A.  The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug.  The outside surface of the tip at the end of the plug, should be + POSITIVE and the inside contact should be - NEGATIVE.

 

The label on the AD30 adapter, should list the OUTPUT as 7VDC 1.2A.  The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug.  The outside surface of tip at the end of the plug, should be + POSITIVE and the inside contact should be - NEGATIVE.

 

Using a wrong adapter can DAMAGE the machine internally and void the warranty. You can order the adapter directly from Brother Accessory Sales Department at 1-877-552-6255 or at our website at www.brothermall.com. 

 

2. Ensure the AC adapter plug is firmly in the machine.

 

3. If the machine is new just out the box, please remove the Mylar label on the display.  The label blocks the display and it is difficult to tell if the machine is ON or OFF. 

 

4. Try connecting adapter to a different electrical outlet.

 

If the problem persists, your machine may require service.             

                                                                       

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-276-8437 for warranty options.

 

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

http://www.brother-usa.com/service/default.aspx

 

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