Description of Problem 100000002443
The machine has no power when using an AC adapter, how can I correct this?Description of Solution 200000003101
If the wrong power adapter is used, it can cause the machine
not to power up.
1. The recommend adapter for this machine is the AD24,
AD24ES, or the AD30.
The label on the AD24/24ES adapter, should list the OUTPUT as
regulated 9VDC 1.6A. The label should also indicate the + POSITIVE and the
- NEGATIVE contacts of the adapter plug. The outside surface of the tip at
the end of the plug, should be + POSITIVE and the inside contact should be -
The label on the AD30 adapter, should list the OUTPUT as 7VDC
1.2A. The label should also indicate the + POSITIVE and the - NEGATIVE
contacts of the adapter plug. The outside surface of tip at the end of the
plug, should be + POSITIVE and the inside contact should be - NEGATIVE.
Using a wrong adapter can DAMAGE the machine internally and
void the warranty. You can order the adapter directly from Brother Accessory
Sales Department at 1-877-552-6255 or at our website at
2. Ensure the AC adapter plug is firmly in the machine.
3. If the machine is new just out the box, please remove the
Mylar label on the display. The label blocks the display and it is
difficult to tell if the machine is ON or OFF.
4. Try connecting adapter to a different electrical
If the problem persists, your machine may require
The machine has a one year limited exchange warranty. If the
machine is in warranty, call Brother Customer Service at 1-877-276-8437 for
If the machine is out of warranty, contact a Brother
Authorized Service Center for repair by clicking on the link below: