Answer to your Frequently Asked Question:

 
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Description of Problem 100000002445

The machine has no power when using batteries, how can I correct this?


Description of Solution 200000003103

1. If the machine is new just out the box, please remove the Mylar label on the display.  The label blocks the display and it is difficult to tell if the machine is ON or OFF.  

                     

2. Check the installation of the batteries.  The top set of the batteries the "+" POSITIVE ends should points toward the top edge of the machine, pointing away from the cassette cover and the bottom set of the batteries the "+" POSITIVE ends should points toward the bottom edge of the machine, pointing toward the cassette cover.

 

3. Replace ALL six "AAA" batteries, NOT just two or three batteries. 

                                                                                                                                              

If the problem persists, your machine may require service.             

                                                                        

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-276-8437 for warranty options.

 

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

http://www.brother-usa.com/service/default.aspx

 

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