Answer to your Frequently Asked Question:

 
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Description of Problem 100000002452

The machine does not feed the tape out, why?


Description of Solution 200000003111

1. Ensure the back cover is full closed; the machine will not feed the tape when it is not completely close.

 

2. Check that the cassette tape is not empty; there should be no vertical stripes on the ribbon. If there is, replace the cassette tape with a new one.

 

3.  If the batteries are weak or the wrong power adapter is used, it can cause the machine not to feed the tape out. 

 

a. If you are using batteries, replace ALL six ?AAA? batteries, NOT just two or three batteries.  The top set of the batteries the "+" POSITIVE ends should points toward the top edge of the machine, pointing away from the cassette cover and the bottom set of the batteries the "+" POSITIVE ends should points toward the bottom edge of the machine, pointing toward the cassette cover.

 

b. If using an AC power adapter, check the rating of the adapter. The recommend adapter for this machine is the AD24, AD24ES, or AD30.

 

The label on the AD24/24ES should indicate that it is Switching Adapter with the OUTPUT of 9VDC 1.6A.  The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug.  The outside surface of the tip at the end of the plug should be + POSITIVE and the inside contact should be - NEGATIVE. 

 

The label on the AD30 adapter, should list the OUTPUT as 7VDC 1.2A.  The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug.  The outside surface of tip at the end of the plug, should be + POSITIVE and the inside contact should be - NEGATIVE.

 

Using a wrong adapter can DAMAGE the machine internally and void the warranty.  You can order the adapter directly from Brother Accessory Sales Department at 1-877-552-6255 or at our website at www.brothermall.com.

 

4. Try another cassette tape.  

 

If the problem persists, your machine may require service.

 

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

 

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

http://www.brother-usa.com/service/default.aspx

 

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