Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000002554

Why is my machine not printing?


Description of Solution 200000003229

1.If your unit is not printing check the ribbon cartridge to make sure it has not run out.

2.If the ribbon appears silver or gray install a new cartridge. Also make sure the ribbon is advancing in the cartridge.

3.Next make sure the black lever in the center of the carriage is pressed toward the paper. If not, press the black lever toward the paper to lock the daisywheel into place and reset unit by holding down the "CODE" key, while holding the code key down press the "REST / Q" keyand release both keys.

4. Try typing. If problem still exists contact an Authorized Brother service center. You may do so at 1-800-284-4357 or by visiting our website.

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