Description of Problem 100000002738
The hammer is not striking the paper. How can I correct this?Description of Solution 200000003420
If your machine is not printing:
1. Ensure the black lever in the center of the carriage is pressed to the rear towards the paper.
2. Ensure that the daisywheel is correctly installed
If the problem persists, your machine may require service.
If your machine is within Warranty, you can contact our Customer SupportCenter at 901-379-1010 (1-877-478-6824) or take your machine to a local Brother Authorized Service Center. To locate a local Brother AuthorizedService Center visit our website (http://www.brother-usa.com/service/default.aspx.) You can also locate a local Brother Authorized Service Center by calling our automated phone system at 1-800-284-4357. This system can provide you with either a verbal listing or a printed listing via facsimile.
If your machine is out of warranty, you may take your machine to a localBrother Authorized Service Center. To locate a local Brother Authorized Service Center please use one of the methods listed above.