Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000002857

The ribbon is in a raised position and will not type. How can I correctthis?

Description of Solution 200000003544

If the ribbon is in a raised position, reset the machine by:

1. Holding down the "CODE" key and while holding press the letter "Q" to reset the carriage.

2. Release both keys.

If the problem persists, your machine may require service.

Contact our Customer Support Center at 901-379-1010 or take your machineto a local Brother Authorized Service Center. To locate a local BrotherAuthorized Service Center visit our website ( You can also locate a local Brother Authorized Service Center by calling our automated phone system at 1-800-284-4357. This system can provide you with either a verbal listing or a printed listing via facsimile.


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