Answer to your Frequently Asked Question:

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Description of Problem 100000003276

Why does the machine display "Battery"?

Description of Solution 200000003980

This message appears when the batteries in the machine are weak; they will soon need to be replaced. You can continue using the machine by pressing the BS key or any key to clear the message. This is just a warning, if you have a big project (printing many labels), you should have a set of batteries for standby. The print quality will gradually deteriorate; parts of the character will be light and the lines of a frame around the text will be broken up. If the machine turns off by itself after pressing the Print key, then the batteries need to be replaced. Replace ALL four AAA batteries, NOT just two or three batteries. The bottom two batteries the + POSITIVE ends should points toward the top edge of the machine and the top two batteries the + POSITIVE ends should points toward the bottom edge of the machine.

If the problem persists, your machine may require service.

If your machine is within Warranty, please contact our Customer Support Center at -877-Brother (877-276-8437) so that we may make arrangement toswap your product according the product warranty.

If your machine is out of warranty, you may take your machine to a localBrother Authorized Service Center. To locate a local Brother AuthorizedService Center visit our website ( You canalso locate a local Brother Authorized Service Center by calling our automated phone system at -877-Brother (877-276-8437). This system can provide you with a verbal listing.

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