Answer to your Frequently Asked Question:

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Description of Problem 100000003287

My tape is jamming, what should I do?

Description of Solution 200000003992

1. Remove the back cover and the cassette tape from the machine.  Ensure that the end of the tape feeds under the tape guide (two small posts facing each other) on the cassette.  If the tape is out of the tape guide, it will cause the tape to feed out in the wrong direction; you can reinsert the tape under the tape guide.


2. If the machine is new just out of the box, ensure the packing material by the black roller is removed. The packing material is a white sponge tape about ½ inch wide x 2 inches long. Check the area by the black roller and the tape exit area; remove any pieces of label or foreign object that may be stuck inside the machine.


3. Reinstall the cassette tape and the back cover. Ensure the cutter lever is not jammed. Press down on the cutter lever and then release the lever.  The cutter lever should move about 3/8 of an inch. When the lever is release, it should spring back up to the initial position.  If the cutter level jams, your machine may require service.  If not, print out a test label. Be caution of the cutter lever, do not place your finger over it during printing; it can cause the cutter to block the tape from coming out of the machine.


If the problem persists, your machine may require service.             


The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:  

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