Description of Problem 100000003677
Labels are jammed in the machine or are not ejected correctly after printing.Description of Solution 200000004436
A piece of label
may have stuck inside the machine, causing the labels to jam.
1. Turn off the
machine and unplug the power cord from the electrical outlet.
2. Open the cover,
lift up the DK roll release lever and remove the DK roll from the
3. With two
business cards, insert them into the slot from the DK roll compartment; push
them toward the front of the machine, forcing any jammed label out and then pull
the business cards back out.
4. Repeat the above
step if necessary to ensure there are no pieces of label jammed inside the
5. Re-install the
DK roll into the compartment. Ensure the tape of labels is NOT under the right
foot of the spool (the foot has to make direct contact with the five switches
located on the right side of the compartment), the tab on the right spool slide
between the opening of the guide on the right side and the roll is seated firmly
in the compartment.
6. Thread the end
of the DK roll into the slot until you can see the end emerge from under the
7. Lower DK roll
release lever and close the top cover.
8. Plug the power
cord back to the electrical outlet.
9. Turn on the
machine and press the Feed button.
If the problem
persists, your machine may require service.
The machine has a
one year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: