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Description of Problem 100000003786

How do I know which Answer Mode to select? (Receive)


Description of Solution 200000004555

Your Brother machine handles incoming calls differently depending on which Answer Mode is selected. You can change the Answer Mode by pressing the RECEIVE MODE key, which is located on the lower right corner of the control panel. There are four different Answer Modes to choose from. Please read on for further information on each Answer Mode.

MANUAL MODE

Manual Mode requires that you answer every incoming call by lifting the handset on the Brother machine. If the incoming call is a telephone call, then complete the call as you normally would. If you hear fax sending tones when you lift the handset, press the START key, and your Brother machine will start receiving the fax. When you hear the receiving tones produced by your Brother machine, replace the handset, and your machine will receive and print the fax automatically. Additionally, if a caller wants to send a fax after speaking to you, simply press the START key when they are ready to send the fax.

To select Manual Mode, press the RECEIVE MODE key until the LCD reads #MNL.#

FAX ONLY MODE

Fax Only Mode is optimal if you have a dedicated fax line, and you require automatic reception of all incoming faxes. When using this mode,your Brother machine will automatically answer every incoming call with receiving fax tones. When a fax is being received, the LCD will read RECEIVING. In Fax Only Mode, you cannot receive incoming voice calls, but you can make outgoing voice calls. Additionally, you can use the Ring Delay setting to adjust the number of times the Brother machine rings before answering.

To select Fax Only Mode, press the RECEIVE MODE key until the LCD reads #FAX ONLY.#

F/T MODE

Connecting your Brother machine and telephone to a single line may causeproblems. If you set your Brother machine to Fax Only Mode and it answers an incoming voice call before you do, then the caller will hear fax receiving tones and may think they misdialed. On the other hand, if you set your Brother machine to Manual Mode, then you must answer every incoming call manually, and some of these calls may be faxes.

Fortunately, using the F/T Mode allows your Brother machine to automatically determine whether an incoming call is a voice call or a fax. If the incoming call is a fax, then the Brother machine will receive it automatically in most cases. If the incoming call is a telephone call, the Brother machine will produce a double ring from its speaker to alert you to pick up the handset. The amount of time that this double ringing continues is called F/T Ring Time and can be adjusted. During F/T Ring Time, simply pick up the handset to answer theincoming call. If you do not answer the telephone within the F/T Ring Time, the Brother machine will go into fax receiving mode. Additionally,if a caller wants to send a fax after speaking to you, simply press the START key when they are ready to send the fax.

To select F/T Mode, press the RECEIVE MODE key until the LCD reads #F/T.#

MESSAGE CENTER MODE

Your Brother machine has a built-in digital Message Center that allows you to store up to 30 minutes of incoming voice messages or up to 20 pages of incoming fax messages. The number of pages you can store in memory will vary depending on the content of the pages and the resolution used. The Message Center#s memory is shared between fax and voice messages, which are stored on a #first come, first served# basis. You must set up the Message Center in the following order:

RECORDING THE MESSAGE CENTER OUTGOING MESSAGE

1. Press MENU/SET, 8 (Setup Msg Ctr), 3 (OGM).

2. Press the UP OR DOWN ARROW key to select #Msg Ctr OGM.#

NOTE: This is the ONLY setting you can choose if you want to enable the Message Center.

3. Press the MENU/SET key to confirm your choice.

4. Press the UP OR DOWN ARROW key to select #RECORD OGM?#

5. Press the MENU/SET key. This will prepare the Brother machine to record your outgoing message.

6. Pick up the Brother machine#s handset and record your outgoing message. For example: #Hello. We are unable to take your call at this time. Please leave a message after the signal. If you wish to send a fax, please press *51, wait until you hear fax tones, then press your fax machine#s Start button.#

NOTE: Your outgoing message must be less than 20 seconds long.

7. Replace the handset. The Message Center will play back your outgoing message.

8. Press the STOP/EXIT key to exit the menu. You can now enable Message Center mode.

SETTING MESSAGE STORAGE

Before you activate Message Center mode, you must determine what types of messages you would like the Message Center to store. You can choose whether the Message Center stores incoming fax messages, incoming voice messages, or both fax and voice messages. You can also opt to have voicemessages stored on an external Telephone Answering Device (TAD), which is explained in the section #Connecting an External Answering Machine.# To set Message Storage, please follow these steps:

1. Press MENU/SET, 8 (Setup Msg Ctr), 1 (Msg Storage).

2. The LCD will display #FAX.# Press the UP OR DOWN ARROW key to turn fax storage on or off.

3. Press the MENU/SET key to confirm your choice.

4. The LCD will display #VOICE.#

- If you want to store voice messages on your Brother machine#s Message Center, press the UP OR DOWN ARROW key to select #ON.#

- If you want to store voice messages on an external answering machine that is connected to your Brother machine#s EXT jack, press the UP OR DOWN ARROW key to select #EXT.#

- If you do not want to store voice messages, press the UP OR DOWN ARROWkey to select #OFF.#

5. Press the MENU/SET key to confirm your choice.

6. Press the STOP/EXIT key to exit the menu.

ACTIVATING MESSAGE CENTER MODE

To activate Message Center mode, simply press and hold the MESSAGE CENTER key until the LCD reads #MC: MSG CTR.#

CONNECTING AN EXTERNAL TELEPHONE ANSWERING DEVICE (TAD)

The following steps pertain to physical telephone answering devices (TADs) only. If a voice mail service is used in lieu of a physical TAD, you may experience problems receiving faxes and voice messages. Voice mail service cannot successfully share a telephone line with the Brothermachine, as either the voice mail or the Brother machine will always take control of the call, depending on which one answers first. To set up a TAD to share the telephone line with your Brother machine, please follow these instructions:

1. Connect a telephone cord from the jack labeled LINE on the Brother machine directly to the telephone jack in the wall.

2. Connect another telephone cord from the jack labeled Telephone Line on the answering machine to the jack labeled EXT on the Brother machine.

3. Set the answering machine to ring three times or less. Please note that the Brother machine#s Ring Delay setting does not apply.

4. Record your outgoing message, as outlined in the instructions below.

5. Set your TAD to answer calls.

6. Set Message Storage to VOICE: EXT. To do this, press MENU/SET, 8 (Setup Msg Ctr), 1 (Memory Usage), press the MENU/SET key to bypass the fax storage setting, then press the UP OR DOWN ARROW key to select #VOICE: EXT.# Press the MENU/SET key to confirm your choice, then press the STOP/EXIT key to exit the menu.

7. Set the Answer Mode to Message Center by pressing and holding the MESSAGE CENTER key until the LCD reads #MC: MSG CTR.#

How this TAD connection works

When someone dials your telephone/fax number to send a fax or to speak to you, every telephone sharing the line, including the Brother machine,will ring according to the number of rings you set on the TAD. If you donot answer the call, the TAD will answer. As your outgoing message is playing, the Brother machine is in the background, silently listening for fax tones. If the Brother machine detects fax tones, it will automatically respond and receive the incoming fax. If the Brother machine does not detect fax tones, it remains silent, allowing the caller to leave a message.

Setting the number of rings and the outgoing message on your TAD

It is recommended that you set the number of rings on the TAD to 2 or 3.The maximum number of rings allowed is 4, but 4 rings is not recommended. When faxes are being sent, fax tones are transmitted for approximately 35 seconds. If it takes the TAD too long to answer, the transmitting fax machine may disconnect before your Brother machine answers the call. We also recommend the TAD#s outgoing message be a maximum of 20 seconds with a 5-second pause before the message starts. You should also end your message by giving your Fax Receive Code for people sending manual faxes. For example:

#After the beep, leave a message or to send a fax press *51 then the Start button.#

When they press *51, it will create a fax signal for their machine to send.

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