Description of Problem 100000003809
How do I clear black vertical lines that appear
when I print a document,make a copy, send a fax or scan an image into the
PC?Description of Solution 200000004593
vertical lines that appear on the faxes you send, the images you scan into the
computer and copies you make are typically caused by dirt or white out on the
scanner unit is the mechanism that reads in the documents that are being copied
problem is usually resolved by cleaning the scanner glass and the white film
located on the underside of the control panel. To clear these lines, follow the
instructions listed below:
Unplug the telephone line and then the power cord. Be sure to do it in
Lift the control panel by lifting up from below the number pad. The white
pressure bar is located under the control panel (spring loaded). The scanner
cover glass is located directly below the pressure bar behind the metal roller.
Dampen a lint-free cloth with the Isopropyl alcohol and wipe down the white
pressure bar and glass. Close the control panel.
Close the control panel.
Plug the power cord back in and then the telephone line. Wait for the LCD
to return to date and time.
Test the machine by making a copy.
make a copy, place the document face down in the ADF and press the COPY Mode key
located under the LCD display. Next, press the START key.
the black vertical lines continue to appear on the copied document, repeat the
cleaning process. Again, be sure to unplug the telephone line and then the power
cord. In addition to cleaning the scanner glass with the alcohol, run your
fingertip over the glass to see if you can feel anything on it. If you feel any
debris stuck on the glass, clean the glass again concentrating on that area. You
may have to repeat the cleaning process 3 or 4 times to eliminate all dirt or
debris on the glass. After each cleaning, be sure to plug in the power cord
followed by the telephone line. Then, make a copy to test.
the problem continues after multiple cleanings and your machine is within
warranty, in your area by clicking on the link below:
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
you are out of warranty, you can locate a Brother Authorized Service Center
using the information listed above.
If it is determined that the problem was strictly maintenance related and not a
mechanical malfunction, the service will not be covered under the warranty and
the customer will be responsible for all ASC