Description of Problem 100000004353
How do I clear the message "Dust on Drum" or
"Clean Corona Wire"?Description of Solution 200000005314
message DUST ON DRUM or CLEAN CORONA WIRE will appear when the primary corona
wire on the drum unit needs to be cleaned.
the primary corona wire inside the drum unit.
the front cover and remove the drum and toner assembly. Be sure to place
the drum and toner assembly on a piece of paper in case of spilled or scattered
slide the blue tab from side to side at least 5 to 6 times.
the blue tab to the home position at the far right.
sure the blue tab snaps into the home position before putting the drum and toner
assembly back into the machine. If the blue tab is not securely returned
to the home position, printed pages may have a vertical strip down the
the drum and toner assembly into the machine and close the front cover.
you are using a genuine Brother drum and toner.
recommends that customers use only genuine Brother drum units and/or toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges or toner.
If the message
continues to appear, the DR350 drum needs to be replaced.
If the issue
continues after replacing the drum and your machine is within warranty, you can
locate a Brother Authorized Service Center (ASC) in your area by clicking on the
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.