Answer to your Frequently Asked Question:

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Description of Problem 100000004914

How do I clear the message "Paper Jam Inside" from the display?

Description of Solution 200000005956

Verify the message displayed on the LCD.


- If the message Paper Jam Inside is displayed continue below.


- If a different message is displayed on the LCD refer to the necessary solution for the message being displayed.


To clear the message Paper Jam Inside follow the steps listed below:


Note: Be sure that a toner AND drum assembly is installed in the machine before continuing. A machine may exhibit a jam message if a drum or toner isn't installed or isn't installed properly.


Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges, or toner.


CAUTION: If you just used the machine some parts inside the machine are extremely hot.


1. Pull the paper tray completely out of the machine.


2. Pull the jammed paper out of the paper tray opening.


- If you are unable to remove the jammed paper or no paper is found, continue to STEP 3.


- If you are able to remove the jammed paper continue to STEP 9.


3. Open the front cover.  If you cannot open the front cover, do not use extra force, refer to WARRANTY AND SERVICE OPTIONS below.


4. Pull out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or removing the drum and toner assembly may release the paper so you can pull it out of the paper tray opening.


a. If you are able to remove the drum assembly and jammed paper continue to STEP 5.


b. If you cannot remove the drum unit and toner cartridge assembly easily, do not use extra force. Refer to WARRANTY AND SERVICE OPTIONS below.


5. Place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering the toner. Hold down the blue lock lever on the left side of the drum assembly and lift the toner out of the drum unit. Examine the drum carefully for small pieces of paper that may be jammed inside.


6. Reinsert the toner cartridge in the drum unit until it clicks into place. If you put it in properly, the lock lever will lift automatically.


7. Place the drum unit and toner cartridge back into the machine. Use equal pressure on both sides of the drum unit when pushing it back into place. Make sure it clicks into place.


8. Close the front cover. Make sure it clicks into place.


9. Remove any remaining paper in the paper tray and then reload it. The tray can hold up to 250 sheets of 20lb paper. Do not over fill the tray. There is a maximum paper mark located on the top of the right and left paper guide. It looks like a V cut out in the plastic. Fan the stack of paper well to avoid paper jams or misfeeds.


NOTE: If you are using special paper and the machine has problems feeding it from the paper tray, try the paper again using the manual feed slot


10. Put the paper tray firmly back into the machine and unfold the output paper tray support flap before using the machine.


11. Turn the Brother machine around with the back of the machine facing you.


12. Open the back cover.


13. The black plastic inner chute should spring open automatically when the back cover is opened. Note: The inner chute has a diagram on it of a piece of paper being removed from the unit.


14. If there is paper inside the machine carefully remove it.


15. Close the back cover.


NOTE: The inner chute will close automatically when the back door is closed.


16. To test, print the Help List:


a. Press the REPORTS key located on the right side of the control panel.


b. Press the UP OR DOWN ARROW key until Help list appears on the display.


c. Press MENU/SET. The report should begin printing.



If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below: or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 


If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

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