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Description of Problem 100000006435

Why the machine does not turn on (no power) when using an AC adapter?

Description of Solution 200000007810

If the wrong power adapter is used, it can cause the machine not to power up.             


1. Check the rating of the adapter. The label on the adapter, should list the OUTPUT as regulated 9VDC 1.6A.  The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug.  The outside surface of the tip at the end of the plug, should be + POSITIVE and the inside contact should be - NEGATIVE.  Using a wrong adapter may DAMAGE the machine internally, not covered by the warranty.  The recommend adapter for this machine is the AD24 or AD24ES.  You can order the adapter directly from Brother Accessory Sales Department at 1-877-552-6255 or at our website at  


2. If the machine is new just out the box, please remove the Mylar label on the display.  The label blocks the display and it is difficult to tell if the machine is ON or OFF.


3. After pressing the On/Off key, press couple of the letter keys, check if the character shows on the display.


4. Try connecting the adapter to a different electrical outlet.


5. Try resetting the machine.


a. Hold down the SHIFT key and the R key.


b. While holding those two keys down, press and release the power On/Off key.


c. Release the SHIFT key and the R key.


6. Try power up the machine with 6 AA alkaline batteries (ensure that the adapter plug is disconnected from the machine).  If the machine turns on, the adapter could be bad.


If the problem persists, your machine may require service.             


The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below: 

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