Description of Problem 100000006519
Why is the message "Comm. Error" displayed on the LCD when I try to send a
fax?Description of Solution 200000007916
The "Comm Error"
message may appear on the Brother machine's LCD if the machine experienced a
communication error while sending or receiving a fax. This type of error
is generally caused by interference on the telephone line, an incorrect
telephone line connection, or an alarm system or other device on the
you are using MagicJack, refer to the solution: "I'm
using MagicJack and am having problems sending or receiving faxes. What can I
you are using Voice Over Internet Protocol (VoIP), which is a type of phone
system that uses an internet connection instead of a traditional phone line,
refer to these solutions:
using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
What can I do?"
using Voice Over Internet Protocol (VoIP) and am having problems receiving
faxes. What can I do?"
1. Press the
HOOK key and verify the quality of the dial tone.
- If the dial tone
quality is poor, contact your local telephone company for further
- If the dial tone
is clear, go to STEP 2.
2. Check the
telephone line connection.
- If the telephone
line is plugged into any device other than the wall telephone jack (surge
protector, switching device, etc.), disconnect the line from that device and
plug it directly into the wall telephone jack. This is for testing
purposes. Removing such devices helps to determine whether the issue is
related to the Brother machine or another device.
3. Once the
telephone line is plugged directly from the jack labeled LINE on the
Brother machine to the wall jack, try to resend the fax.
- If the
transmission is successful, the problem was created by the other devices or
equipment on the line.
- If the "Comm.
Error" message continues to appear, do the following:
telephone provider and have them test your line.
Brother machine to a different telephone line and test sending and receiving
- If the problem
continues after checking the line and testing your machine on a different
telephone line and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact Brother
Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday through
Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.