Description of Problem 100000006609
How do I clear a "Check Cartridge" message from the display?Description of Solution 200000008025
message "Check Cartridge" indicates the machine is out of ribbon or the print
cartridge is not properly installed. Make sure there is ribbon remaining in the
cartridge and verify the cartridge is installed correctly:
Open the machine's front cover (control panel) by pulling it towards the front
of the machine.
Open the machine's top cover by pressing the blue levers on both sides of the
Lift the print cartridge out of the machine.
There should be ribbon on the white-spooled roller on the left side of the
one of the following:
the white-spooled roller is empty, the ribbon has reached the end of its
the ribbon cartridge with a replacement Brother PC-301 print cartridge.
there is ribbon on the white-spooled roller, follow these steps:
Turn the spool to tighten the ribbon.
Place the cartridge back in the unit.
Install the cartridge by inserting the part of the casing that has the recessed
arrow embossed on it in first and then placing the cartridge into its four
Close the machine's top cover securely, making sure it latches on both
Close the machine's front cover.
Press the STOP/EXIT key.
display should return to date and time.
there was still ribbon available on the cartridge and the message continues to
appear on the display after resetting the ribbon cartridge, you must replace the
PC-301 ribbon cartridge.
you purchased your current ribbon cartridge within the past 90 days, contact the
appropriate Customer Service Center located at http://www.brother.com/usa.
you purchased your current ribbon cartridge more than 90 days ago, you must
purchase a replacement PC-301 cartridge.
the problem continues after replacing the cartridge and your
machine is within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area by clicking on the link below:
http://www.brother-usa.com/service/default.aspx or contact
Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.