Description of Problem 100000006647
During the installation of the MFL-Pro Suite
software I receive an IS052 error. What can I do?Description of Solution 200000008078
be caused by interference with third party anti-virus or firewall programs, or a
problem within the computer's registry settings.
enabled anti-virus/firewall programs should be temporarily disabled during the
reinstallation of the Brother MFL-Pro Suite software such as Kaspersky, McAfee,
Norton, AVG, etc.
1. If the MFL-Pro
software is already installed uninstall it first before proceeding any further.
If you are in the process of installing the MFL-Pro Suite software and the
ISO52 error is on the screen cancel the installation and continue to
disable any third party anti-virus or firewall programs.
If you are not sure
how to temporarily disable your third party anti-virus or firewall programs
please contact the manufacturer of these programs for further assistance.
If you are able to
successfully disable your anti-virus or firewall program continue to STEP 3.
3. Attempt to
reinstall the MFL-Pro Suite software with the third party antivirus or firewall
4. If disabling
your third party anti-virus or firewall does not resolve the issue, this
indicates an issue within the computer's registry settings. Please contact the
computer manufacturer for further assistance.
event the IS052 error still occurs, the Brother machine should still be
able to print. This issue only affects the scanner driver