Answer to your Frequently Asked Question:

 
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Description of Problem 100000007445

How do I clear black vertical lines that appear on the faxes I send, copies I make and documents I scan into my computer?


Description of Solution 200000009149

These types of lines are typically caused by dirt or white out on the scanner unit.  The scanner unit is the mechanism that reads in the documents that are being sent or copied. This problem is usually resolved by cleaning the white pressure bar and the scanner glass strip with Isopropyl alcohol and a lint-free cloth. Please follow the instructions listed below:

 

1. Power the Brother machine OFF using the power switch located on the right side of the unit and then unplug the machine from the AC power outlet.

 

2. Lift the control panel cover to access the scan glass and pressure bar. 

 

The white pressure bar is located under the control panel (spring loaded). The scanner cover glass in located directly below the pressure bar behind the metal roller. Dampen a lint-free cloth with the Isopropyl alcohol and wipe down the white pressure bar and glass.

 

 

 

4. Close the control panel cover.

 

5. Plug the power cord back in and turn the power switch ON.  Wait for the LCD to return to date and time.

 

6. Test the unit by making a copy of a blank sheet of white paper.

 

To make a copy, place the document face down in the ADF (automatic document feeder) located behind the control panel. Press the COPY mode key to illuminate it in green and then press START.

 

 

7. If the black vertical lines continue to appear on the copied document, repeat STEPS 1 through 6.  In addition to cleaning the scanner glass with the alcohol, run your fingertip over the glass to see if you can feel anything on it. If you feel any debris stuck on the glass, clean the glass again concentrating on that area. You may have to repeat the cleaning process 3 or 4 times to eliminate all dirt or debris on the glass.

 

The machine has a one year limited exchange warranty. If the printer is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

 

If the printer is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below: http://www.brother-usa.com/service/default.aspx.

 

*Note: If it is determined that the problem was strictly maintenance related and not a mechanical malfunction, the service will not be covered under the warranty and the customer will be responsible for the ASC charges.

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