Answer to your Frequently Asked Question:

 
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Description of Problem 100000007547

How do I set up a answering machine (TAD) to work on the same line as the fax?


Description of Solution 200000009294

The following steps only apply to setting up a physical answering machine (TAD, or telephone answering device) to share a single line with your Brother machine.

 

- If you have voice mail service instead of a physical answering machine, refer to the solution: "Can I use voice mail on the same line as my Brother machine?" 

 

- If you are using a Distinctive Ring number for receiving faxes, refer to the solution: "What is Distinctive Ring and how do I program it?" 

 

How the Message Center works with your external answering machine

 

When someone dials your telephone/fax number, every telephone on the line�including your Brother machine�will ring according to the number of rings you set on your answering machine.  If you do not answer the call, your answering machine will.  As your outgoing message is playing on your answering machine, your Brother machine is silently "listening" for fax-sending tones.

 

- If your Brother machine detects fax-sending tones, it will take over the line and receive the fax.

 

- If your Brother machine does not detect fax-sending tones, your answering machine will continue to play your outgoing message so the caller can leave a message.                                                                       

 

To set up an answering machine to share the telephone line with your Brother machine, follow these instructions:

 

 

Physically connecting your answering machine

 

1. Are you using Voice Over Internet Protocol (VoIP) or MagicJack?

 

VoIP is a type of telephone system that uses an internet connection instead of a traditional phone line.  This service is often bundled with cable and internet services.

 

MagicJack is a popular VoIP service.

 

- If you are using VoIP, go to STEP 2.

 

- If you are not using VoIP, go to STEP 3.

 

2. When you are using VoIP, one end of the telephone cord MUST be directly connected to the jack labeled LINE on the Brother machine.  The other end of the telephone cord may be connected to a modem, interface box, phone adapter, splitter, or other such device.  This is determined by your VoIP provider.

 

a. Verify the telephone cord is directly connected to the jack labeled LINE on the Brother machine.

 

b. Press the SPEAKER PHONE key on the Brother machine.

 

- If there is a dial tone, go to STEP 4.

 

- If there is no dial tone, you must contact your VoIP provider for assistance.  If you are not sure how to connect the telephone cord, you must contact your VoIP provider for assistance.

 

3. Connect a telephone cord from the jack labeled LINE on your Brother machine directly to the wall telephone jack.

 

4. Press the SPEAKER PHONE key on the Brother machine.

 

- If there is a dial tone, go to STEP 5.

 

- If there is no dial tone, refer to the solution "My Brother machine has no dial tone. What can I do?

 

5. Do one of the following:

 

- Plug the answering machine directly into any wall telephone jack that shares the line with your Brother machine.

 

- Plug your answering machine directly into the Brother machine's EXT jack.

 

6. Record the outgoing message on your answering machine:

 

- Limit your speaking to 20 seconds.

 

- End your outgoing message by giving your Fax Receive Code for people sending manual faxes.

 

For example, "After the beep, please leave a message or send a fax by pressing *51 and Start."

 

When a caller presses *51 on his or her telephone, it initiates fax-receiving tones on your Brother machine.  The caller is then able to manually send a fax to you by pressing Start on his or her fax machine.

 

7. Verify the answering machine is set to ring 4 times or less.

 

8. Program the Message Center to store voice message on the answering machine:

                                            

a. Press MENU/SET, 8 (Setup Msg Ctr), 1 (Msg Storage).

 

b. Press the UP OR DOWN ARROW key to select Fax: On or Fax: Off.

 

- For information about using the Message Center to store faxes, refer to the solution: "Can I store received faxes in my Brother machine's memory?" 

 

c. Press the MENU/SET key.

 

d. Press the UP OR DOWN ARROW key to select Voice: Ext.

 

e. Press the MENU/SET key.

 

f. Press the STOP/EXIT key.

 

 

g. Turn on Message Center Mode by pressing and holding  until the LCD reads MC: MSG CTR.

 

 

TROUBLESHOOTING

 

If you are having problems receiving your faxes with your Brother machine in External TAD Mode, follow the steps below.  Have someone send you a test fax after each step to determine whether that step was effective:

 

1. Re-record your outgoing message to include 5 seconds of silence before you start speaking.

 

- Brother recommends beginning your outgoing message with 5 seconds of silence because your Brother machine cannot detect fax-sending tones over a resonant or loud voice.  You can try omitting this pause, but if your Brother machine has trouble receiving faxes, you should re-record your outgoing message with the pause included.

 

2. Program your answering machine to ring 3 times or fewer.

 

- Brother recommends using 2 or 3 rings, as using 4 rings may cause problems with receiving faxes.  If your answering machine takes too long to answer an incoming fax, then the sending fax machine may drop the call.

 

- Your Brother machine's Ring Delay setting does not apply when you use an external answering machine.

 

3. If there are any splitters, commshare devices, credit card machines, or power strips connected to your Brother machine, remove them for testing purposes. 

 

Removing such devices helps to determine if the problem is related to the Brother machine or another device on the line. 

 

4. Plug your answering machine directly into your Brother machine's EXT jack.

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