following steps only apply to setting up a physical answering machine (TAD, or
telephone answering device) to share a single line with your Brother machine.
- If you have voice
mail service instead of a physical answering machine, refer to the solution:
I use voice mail on the same line as my Brother machine?"
- If you are using
a Distinctive Ring number for receiving faxes, refer to the solution: "What
is Distinctive Ring and how do I program it?"
How the Message Center
works with your external answering machine
someone dials your telephone/fax number, every telephone on the lineï¿½including
your Brother machineï¿½will ring according to the number of rings you set on your
answering machine. If you do not answer the call, your answering machine
will. As your outgoing message is playing on your answering machine, your
Brother machine is silently "listening" for fax-sending tones.
your Brother machine detects fax-sending tones, it will take over the line and
receive the fax.
your Brother machine does not detect fax-sending tones, your answering machine
will continue to play your outgoing message so the caller can leave a
up an answering machine to share the telephone line with your Brother machine,
follow these instructions:
Physically connecting your answering
you using Voice Over Internet Protocol (VoIP) or MagicJack?
a type of telephone system that uses an internet connection instead of a
traditional phone line. This service is often bundled with cable and
MagicJack is a popular VoIP
- If you
are using VoIP, go to STEP 2.
- If you
are not using VoIP, go to STEP 3.
2. When you are using VoIP, one end
of the telephone cord MUST be directly connected to the jack labeled LINE
on the Brother machine. The other end of the telephone cord may be
connected to a modem, interface box, phone adapter, splitter, or other such
device. This is determined by your VoIP provider.
Verify the telephone cord is directly connected to the jack labeled LINE on the
the SPEAKER PHONE key on the Brother machine.
there is a dial tone, go to STEP 4.
there is no dial tone, you must contact your VoIP provider for assistance.
If you are not sure how to connect the telephone cord, you must contact your
VoIP provider for assistance.
3. Connect a telephone cord from the
jack labeled LINE on your Brother machine directly to the wall telephone
4. Press the SPEAKER PHONE
key on the Brother machine.
there is a dial tone, go to STEP 5.
there is no dial tone, refer to the solution "My
Brother machine has no dial tone. What can I do?
5. Do one of the
the answering machine directly into any wall telephone jack that shares the line
with your Brother machine.
your answering machine directly into the Brother machine's EXT
Record the outgoing message on your answering machine:
your speaking to 20 seconds.
your outgoing message by giving your Fax Receive Code for people sending manual
example, "After the beep, please leave a message or send a fax by pressing *51
caller presses *51 on his or her telephone, it initiates fax-receiving tones on
your Brother machine. The caller is then able to manually send a fax to
you by pressing Start on his or her fax machine.
Verify the answering machine is set to ring 4 times or less.
Program the Message Center to store voice message on the answering
Press MENU/SET, 8 (Setup Msg Ctr), 1 (Msg
b. Press the UP OR
DOWN ARROW key to select Fax:
On or Fax: Off.
- For information
about using the Message Center to store faxes, refer to the solution: "Can
I store received faxes in my Brother machine's
c. Press the
d. Press the UP
OR DOWN ARROW key to select Voice: Ext.
e. Press the
f. Press the
on Message Center Mode by pressing and holding until
the LCD reads MC: MSG CTR.
you are having problems receiving your faxes with your Brother machine in
External TAD Mode, follow the steps below. Have someone send you a test
fax after each step to determine whether that step was effective:
Re-record your outgoing message to include 5 seconds of silence before you start
recommends beginning your outgoing message with 5 seconds of silence because
your Brother machine cannot detect fax-sending tones over a resonant or loud
voice. You can try omitting this pause, but if your Brother machine has
trouble receiving faxes, you should re-record your outgoing message with the
Program your answering machine to ring 3 times or fewer.
Brother recommends using 2 or 3 rings, as using 4 rings may cause problems with
receiving faxes. If your answering machine takes too long to answer an
incoming fax, then the sending fax machine may drop the call.
Brother machine's Ring Delay setting does not apply when you use an external
3. If there are any
splitters, commshare devices, credit card machines, or power strips connected to
your Brother machine, remove them for testing purposes.
devices helps to determine if the problem is related to the Brother machine or
another device on the line.
your answering machine directly into your Brother machine's EXT