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Description of Problem 100000007572

Why does the message "CHANGE DRUM SOON" continue to appear on the LCD display after I replaced the drum?


Description of Solution 200000009335

The message "CHANGE DRUM SOON" will continue to appear on the LCD display after you replaced the drum, if the drum counter was not reset when the drum was replaced.

 

NOTE: Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.

 

To reset the drum counter follow these steps:

 

1. Open the front cover.

 

  

 

2. Press the CLEAR key.

 

3. Press 1 to reset.

 

4. Close the front cover, pressing firmly on each side until they click into place.

 

-        If the message continues to appear on the display, unplug the power cord from the power outlet, wait approximately 30 seconds and the plug it back in.

 

-        If the message still appears, reset the drum and toner. Continue to STEP 5.

 

5 Open the front cover (below the paper ejection tray) by pulling the taps on the left and right side of the unit towards you.

 

6. Lift the drum and toner assembly slightly and pull it out.

 

  

 

7. Remove the toner cartridge from the drum holding down the lock lever (purple tab) on the right side of the drum unit and lift the toner out.

 

  

 

8. Reset the toner into the drum (be sure it clicks into place).

 

  

 

 

9. Reset drum and toner assembly into the Brother machine.

 

  

 

10. After reinstalling the drum and toner into the machine leave the front cover open.

 

11. Reset the counter:

 

a. With the front cover open.

 

b. Press the CLEAR key.

 

c. Press 1 to reset.

 

8. Close the cover, pressing firmly on each side until they click into place.

 

If the problem continues, and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

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