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Description of Problem 100000007699

The keys on the control panel triple beep  or do not respond when I press them. What can I do?


Description of Solution 200000009520

If the keys on the control panel triple beep or do not respond when you press them, follow the steps listed below:

1. Unplug your machine from the electrical outlet and then plug it back in.

2. Open and close the control panel by lifting up from below the number pad.

3. Press the keys and see if they respond. (HOOK key should give a dial tone, MENU/SET key should display options on LCD, etc)

4. If the keys are still triple beeping or not responding, examine the control panel to see if any of the keys are stuck. If one key is stuck, none of the other keys will respond properly. You can do this by pressing the keys and seeing if they move. If you find a key that is stuck down, try wiggling it to see if it can be freed. If you are able to free the key, trying pressing the keys again and see if they respond.(HOOK key should give a dial tone, MENU/SET key should display options on LCD, etc).

If none of the keys appear to be stuck or freeing a stuck key did not resolve the problem and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area using one of the following:

Click on:

http://www.brother-usa.com/support/and then click on the "Service Center Locator" option located on the left side of the page or for automated assistance by telephone, dial 1-800-284-4357 access our fax back system. This system can provide you a printed list via facsimile orverbal listings of a Brother ASC in your area. You may also contact Brother Customer Service at 1-800-284-4329 Monday through Friday, 9:00am- 7:00pm EST, excluding holidays. If you are out of warranty, you need to contact a Brother Authorized Service Center using the information listed above.

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