Description of Problem 100000011500
How can I correct a Cutter Error?Description of Solution 200000014739
The machine will
display this message when the cutter does not operate correctly, which can be a
result of a blocked tape exit path or blocked movement of the cutter blade.
Before continuing we recommend that you remove any object that may be
blocking the tape exit path. After that has been completed we recommend
that you reset the cutter:
1. Power off the
machine and disconnect the AC adapter from the right hand side of the
2. Wait one minute
and connect the AC adapter to the right hand side of the machine.
3. Press the ON/OFF
key to turn on the machine's power.
If the issue
continues the machine will require service.
machine has 90 days / one year limited warranty and replacement service. If the
machine is in warranty, call Brother Customer Service at 1-877-Brother
(1-877-276-8437) for warranty options.
the machine is out of warranty, contact a Brother Authorized Service Center for
repair, go to the link below: