Description of Problem 100000012992
How do I clear black vertical lines appearing on the faxes I send and copies I make?Description of Solution 200000016694
These types of
lines are typically caused by dirt or white out on the scanner unit. If using
white out on documents that you will copy or fax please clean off any excess
white out from the document.
To clear these
lines, follow the instructions listed below:
1. Unplug the
telephone line and then the power cord. Be sure to do it in that
2. Open the top
cover by lifting the lever on the front of the fax machine.
3. The pressure bar
is located on the underside of the cover in the front. The scanner glass strip
is located directly below the pressure bar in the base of the machine located
under and slightly above the white pressure bar.
Dampen a lint-free
cloth with the isopropyl alcohol and wipe the white strip on the pressure bar
and the scanner glass. The scanner glass is an eight inch strip of glass that is
located under and slightly above the white pressure bar. Only a small portion of
the scanner can be cleaned. Cleaning the scanner and white bar will clear any
debris causing vertical lines.
4. Close the cover
making sure that it latches on both sides.
5. Plug the power
cord back in and then the telephone line. Wait for the LCD to return to
date and time.
6. Test the machine
by making a copy of a blank sheet of white paper. To make a copy, place
the sheet in the document feed and press COPY. Wait a few seconds and the
machine will automatically start copying.
7. If the black
vertical lines continue to appear on the copied sheet, repeat the cleaning
Again, be sure to
unplug the telephone line and then the power cord.
In addition to
cleaning the scanner glass with alcohol, run your fingertip over the glass to
see if you can feel anything on it. If you feel any debris stuck on the
glass, clean the glass again concentrating on that area. The scanner glass is an
eight inch strip of glass that is located under and slightly above the white
pressure bar. Only a small portion of the scanner can be cleaned. Cleaning the
scanner and white bar will clear any debris causing vertical lines.
You may have to
repeat the cleaning process 3 or 4 times to eliminate all dirt or debris on the
cleaning, be sure to plug in the power cord followed by the telephone
line. Then, make a copy to test.
the problem continues after multiple cleanings and your machine is within
warranty, you can locate a Brother Authorized Service Center (ASC) in your area
by clicking on the link below:
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.
If it is determined that the problem was strictly maintenance related and not a
mechanical malfunction, the service will not be covered under the warranty and
the customer will be responsible for all ASC charges.