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Description of Problem 100000013073

How do I know which Receive Mode to select? (Answer Mode)


Description of Solution 200000016811

Your Brother machine handles incoming calls differently depending on which Receive Mode you select. Therefore, you should choose your ReceiveMode based on the devices that the Brother machine shares the telephone line with, and how you want your Brother machine to handle incoming calls.

You can change your Brother machine#s Receive Mode by pressing the MODE key, which is located on the on the upper right corner of the control panel underneath the two green LED lights labeled #FAX# and #FAX/TEL.#

For detailed information about each Receive Mode, please read the following sections:

MANUAL MODE

In Manual Mode, your Brother machine will not answer the line automatically unless you are using your telephone company#s Distinctive Ring service.

If you are NOT using Distinctive Ring, Manual Mode requires that you answer every incoming call by lifting your Brother machine#s handset or the handset of a telephone that shares the line with your Brother machine. If the incoming call is a telephone call, then complete the call as you normally would. If you hear fax sending tones when you lift the handset, press *51, and your Brother machine will start receiving the fax. When you hear the receiving tones produced by your Brother machine, replace the handset and your machine will receive and print thefax.

If your Brother machine#s Easy Receive function is enabled, then you do not have to press *51 to receive a fax. Simply wait until you hear the receiving tones produced by your Brother machine, hang up the handset, and your machine should receive the incoming fax automatically. Additionally, if a caller wants to send a fax after speaking to you, simply press *51 when they are ready to send the fax.

To select Manual Mode, press the MODE key until the green LED lights, marked #FAX# and #FAX/TEL,# are both OFF.

Further information about your Brother machine#s Easy Receive feature can be found in this document#s #Easy Receive# section.

FAX MODE

Fax Mode is optimal if you have a dedicated fax line and want to receiveall incoming faxes automatically. In Fax Mode, your Brother machine willanswer every incoming call with receiving fax tones after a certain number of rings. When a fax is being received, your Brother machine#s LCD will read #Receiving.# In Fax Mode, you cannot receive incoming voice calls unless you answer before the Brother machine does, but you can make outgoing voice calls.

Additionally, you can use the Ring Delay setting to adjust the number oftimes the Brother machine rings before answering. Further information about your Brother machine#s Ring Delay feature can be found in this document#s #Setting Ring Delay# section.

To select Fax Mode, press the MODE key until only the green LED light labeled #FAX# is ON.

FAX/TEL MODE

Connecting your Brother machine and a telephone to a single line may cause problems. If you set your Brother machine to Fax Mode and it answers an incoming voice call before you do, then the caller will hear fax receiving tones and may think they misdialed. On the other hand, if you set your Brother machine to Manual Mode, then you must answer every incoming call manually, and some of these calls may be faxes.

Fortunately, Fax/Tel Mode allows your Brother machine to automatically determine whether an incoming call is a voice call or a fax. If the incoming call is a fax, then the Brother machine will receive it automatically in most cases. If the incoming call is a telephone call, the Brother machine will produce a double ring from its speaker to alertyou to pick up the handset of a telephone on the line. Please note that the double ringing will only begin after the number of rings you designate as your Brother machine#s Ring Delay setting.

The amount of time that the double ringing continues is called F/T Ring Time and can be adjusted. During F/T Ring Time, simply pick up the Brother machine#s handset or the handset of another telephone on the same line as the Brother machine to answer the incoming call. If you do not answer the telephone within the F/T Ring Time, the Brother machine will go into fax receiving mode.

Information about adjusting your Brother machine#s F/T Ring Time settingcan be found in this document#s #Setting F/T Ring Time# section.

To select Fax/Tel Mode, press the MODE key until only the green LED light labeled #FAX/TEL# is ON.

Telephone Answering Device (TAD) MODE

Your answering machine can share a single telephone line with your Brother machine by using your Brother machine#s TAD Mode. In this mode, your answering machine will automatically answer every incoming call. Asyour answering machine#s outgoing message is playing, your Brother machine is silently #listening# for fax sending tones. If your Brother machine detects fax sending tones, then it will take over the line and receive the fax. If your Brother machine does not detect sending tones, then your answering machine will continue to play your outgoing message so the caller can leave a message.

If you have an answering machine that you want to use on the same line as the Brother machine, there are a few guidelines you must follow to ensure that you get all of your voice messages and faxes.

1. Plug the telephone cord from the wall telephone jack into the jack labeled LINE on the back of your Brother machine.

2. You must plug your answering machine directly into the jack labeled EXT on the back of your Brother machine.

3. Set your answering machine to answer within 4 rings.

- Brother recommends using 2 or 3 rings, as using 4 rings may cause problems with receiving faxes. If your answering machine takes too long to answer an incoming fax, then the sending fax machine may drop the call.

- Your Brother machine#s Ring Delay setting does not apply when you use an external answering machine.

4. Record an outgoing message on your answering machine.

- Record 5 seconds of silence at the beginning of your outgoing message.This helps to ensure that your Brother machine can detect fax sending tones.

- Your outgoing message should be 20 seconds long or less.

- End your outgoing message by giving your Fax Receive Code for people sending manual faxes. For example, #After the beep, leave a message or press *51 and Start to send a fax.#

5. Set your answering machine to answer incoming calls.

6. Set your Brother machine#s Receive Mode to TAD. To do this, press theMODE key until the green LED lights, labeled #FAX# and #FAX/TEL,# are both ON.

Easy Receive

All Brother fax machines are preprogrammed in the factory with an Easy Receive feature set to #On.# When you use this feature, you don't have to press the FAX START key when you answer a fax call. Wait for the Brother machine to answer the call (#Receiving# will appear on the Brother machine#s LCD and you will hear fax tones if you answer on an extension phone) and then hang up the handset. Your Brother machine willdo the rest.

To set Easy Receive, please follow these steps:

1. Press MENU, 2 (Fax), 1 (Setup Receive), 3 (Easy Receive).

2. Press the LEFT OR RIGHT ARROW key to select #On.#

3. Press SET.

4. Press STOP/EXIT.

Setting Ring Delay (for Fax and Fax/Tel Modes)

The Ring Delay setting determines the number of times the Brother machine rings before it answers in Fax or Fax/Tel Mode. If your Brother machine shares a line with other telephones, or if you subscribe to yourtelephone company#s Distinctive Ring service, you should keep the Ring Delay#s default setting of 4 rings.

To change your Brother machine#s Ring Delay setting, please follow thesesteps:

1. Press MENU, 2 (Fax), 1 (Setup Receive), 1 (Ring Delay).

2. Press the LEFT OR RIGHT ARROW key to select the number of times the line rings before the Brother machine answers (00 - 04).

- If you choose 00, the line will not ring at all.

3. Press SET.

4. Press STOP/EXIT.

Setting F/T Ring Time (for Fax/Tel Mode)

As outlined above, F/T Ring Time is the amount of time your Brother machine produces its double ringing before reverting back to fax receiving mode.

To adjust F/T Ring Time, please follow these steps:

1. Press MENU, 2 (Fax), 1 (Setup Receive), 2 (F/T Ring Time).

2. Press the LEFT OR RIGHT ARROW key to select how long your Brother machine will double ring to alert you that you have a voice call.

- You can choose a F/T Ring Time of 20, 30, 40, or 70 seconds.

3. Press the SET key to confirm your choice.

4. Press STOP/EXIT to exit the menu

NOTE: Even if the caller hangs up during the double ringing, the Brothermachine will continue to produce the double ring until one of the following occurs:

- You lift the Brother machine#s handset.

- You lift the handset of an extension telephone.

- The F/T Ring Time elapses.

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