Description of Problem 100000013248
When I make copies, the whole page is dull, faint, blurry or too light.
What can I do?Description of Solution 200000017033
the poor print quality occurring with copied documents ONLY or with copied
documents AND documents printed from the computer?
If the print
quality issue is with copies ONLY, go to STEP
If the print
quality issue is with copies AND documents printed from the computer,
For Windows Users,
go to "How
do I correct light or faint color on the whole page when printing from a Windows
Users, go to "How
can I correct light or faint color on the whole page when printing from a
the colors on copied documents ONLY are too light, blurry or not as bright as
expected follow the steps listed below:
the toner save mode is turned Off. When you set the toner save feature to
On, print appears lighter.
MENU, 1 (General Setup), 6 (Ecology), 1 (Toner
the UP OR DOWN ARROW key to select OFF and then press
the scanner glass by following the steps listed below:
the Brother machine Off using the power switch located on the right side of the
the Document Cover (1).
the white plastic surface (2) located on the underside of the Document Cover and
the scanner glass of the flat bed (3) with a soft lint-free cloth moistened with
non-flammable glass cleaner. Run your fingertip over the scanner glass of
the flat bed to check for debris. If you feel debris, clean the entire glass
area but concentrating in the area in which you felt the debris.
the ADF unit, clean the white plastic pressure bar (1) located to the left of
the white plastic pad and the scanner glass strip (2) located to the left of the
scanner glass with a soft lint-free cloth moistened with non-flammable glass
the Document Cover and power the machine back on using the power switch on the
right side of the machine
a test print by pressing MENU, 4 (printer), 2 (Print
Options), 3 (Test Print) and press COLOR or BLACK
a copy of the Test Print page.
the Test Print page face up in the ADF (automatic document
the COPY mode key.
the COLOR START key.
the print quality of the copy is acceptable, the issue is resolved.
the print quality of the copy is still unacceptable and your machine is within
warranty, you can locate a Brother Authorized Service Center (ASC) in your area
by clicking on the link below:
http://www.brother-usa.com/service/default.aspx or contact
Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.