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Description of Problem 100000013338

I get a decompression error when I Open or Run downloaded Brother software. What can I do?

Description of Solution 200000017148

A decompression error may occasionally occur after downloading the Brother software due to an incomplete download or general file corruption.  We recommend that you download the software a second time and try running the decompression again.


If the software still can't be run, try disabling any security software that is running such as Antivirus and Anti-Spyware.  You may also try downloading the software on a different computer and decompressing it from there or download the software at another time.   There may be high network traffic or a server problem causing the issue.




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