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Description of Problem 100000013681

The machine does not turn on (no power) when using batteries, how can I correct this?


Description of Solution 200000017556

1. Remove the back cover and check the installation of the batteries. The top set of the batteries the “+” POSITIVE ends should points toward the left, same side as the cutter lever.  The bottom set of the batteries the “+” POSITIVE ends should points toward the right, away from the cutter lever.

 

2. If the batteries are inserted correctly, try replacing all six AAA batteries, NOT just two or three batteries.

 

If the problem persists, your machine may require service.

 

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

 

If the machine is out of warranty, you may contact a Brother Authorized Service Center for repair by clicking on the link below:

http://www.brother-usa.com/service/default.aspx

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