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Description of Problem 100000013688

When I press the print key the machine turns itself off (no power) what should I do?

Description of Solution 200000017565

1. If you are using batteries, replace ALL six AAA batteries, NOT just two or three batteries.  The bottom set of the batteries the “+” POSITIVE ends should points toward the right, away from the cutter lever and the top set of the batteries the “+” POSITIVE ends should points toward the left, same side as the cutter lever.


2. If using an AC power adapter, check the rating of the adapter. The label on the adapter should list the model as the AD24 or AD24ES, a Switching Adapter with the OUTPUT of 9VDC 1.6A.  The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug.  The outside surface of the tip at the end of the plug should be + POSITIVE and the inside contact should be - NEGATIVE.  Using a wrong adapter can DAMAGE the machine internally and void the warranty.  The recommend adapter for this machine is the AD24 or AD24ES.  You can order the adapter directly from Brother Accessory Sales Department at 1-877-552-6255 or at our website at

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