Description of Problem 100000013704
How do I clear message "Drum Error" from the
display?Description of Solution 200000017587
message "Drum Error" will typically appear when the corona wires in the drum
unit need to be cleaned.
1. Clean corona wires
inside the drum unit.
a. Press down on the
front cover release button and open the front cover by pulling it towards
b. Locate the green
handle of the drum unit. Lift up and pull the green handle toward you
sliding the drum unit out until it stops. The toner cartridges are now
visible and can be identified by their color coded handles.
you cannot pull the drum unit out, make sure that the front cover is fully
c. Remove each toner
cartridge one at a time by grasping the handle and pulling straight up and out
of the drum. Be sure to place them on a clean, flat surface with a piece
of disposable paper underneath in case of spilled or scattered toner.
toner scatters on hands or clothing, immediately wipe it off or wash it with
d. In the drum unit
with the toner cartridges removed, locate and open all four white plastic corona
wire covers (1) by lifting the tabs or latches located on the right and left
side of the cover.
e. Clean all
four corona wires inside the drum unit by gently sliding the green tab
(1) for each corona wire from left to right several times. Be sure
to return the tab to the home position. If you do not return it to the
home position, it could result in a vertical stripe down printed
f. After all four
corona wires have been cleaned, close each corona wire cover.
g. Reinstall each
toner cartridge into the drum unit by holding the handle of the cartridge and
sliding it into the drum unit. Be sure to match the toner cartridge colors to
the same color label on the drum. Fold down the toner cartridge handle (A) for
each toner once the cartridge is in place.
h. Push the drum unit
into the machine until it clicks into place and close the front
2. If the "Drum Error"
message continues to appear, confirm if you are using a genuine Brother
recommends customers use only genuine Brother drum units and toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability.
Brother supplies may affect the hardware performance, print quality and machine
reliability. The Brother limited warranty does not apply to any issue
caused by the use of third party drum units, toner cartridges and
If the message
continues to appear, the drum unit should be replaced with a new DR110CL.
The drum is a consumable item that requires periodic replacement.
If you find your
local retailer does not carry the specific supplies and accessories you are
looking to buy, you can purchase them by calling our toll-free Accessory Line on
1-877-552-MALL (6255) or shop online at our website – http://www.brothermall.com.
If the issue
continues after replacing the drum unit and your machine is within warranty, you
can locate a Brother Authorized Service Center (ASC) in your area by clicking on
the following link:
Or you can contact
Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.