Description of Problem 100000013766
How do I remove a label jam inside the machine? The end of the roll is stuck inside the machine, how do I remove it?Description of Solution 200000017667
1. Press the
On/Off button to turn off the machine.
2. Open the cover
and remove the DK roll from the compartment.
3. With a business
card, insert it into the slot from the DK roll compartment, push it toward the
front of the machine, forcing the jam label out and then pull it back
4. Repeat the above
step if necessary.
5. Re-install the
DK roll into the compartment. Ensure the tape of labels is NOT under the right
foot of the spool (the foot has to make direct contact with the five switches
located on the right side of the compartment), the tab on the right spool slide
between the opening of the guide on the right side and the roll is seated firmly
in the compartment.
6. Thread the end
of the DK roll into the slot until you can see the end emerge from the front of
7. Close the top
8. Turn on the
machine and press the Feed button.
If the problem
persists, your machine may require
The machine has a
two year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: