Description of Problem 100000014093
The machine does not turn on (no power), how can I correct this?Description of Solution 200000018090
1. Remove the back cover and check the installation of the batteries. The top two batteries should be inserted with their "+" POSITIVE ends pointing toward the bottom edge of the machine and the bottom two batteries should be inserted with their "+" POSITIVE ends pointing toward the top edge of the machine.
2. If the batteries are inserted correctly, try replacing all four "AAA"batteries, NOT just two or three batteries.
If the problem persists, your machine may require service.
If your machine is within Warranty, please contact our Customer Support Center at 1-877-478-6824 so that we may make arrangement to swap your product according to the product warranty.
If your machine is out of warranty, you may take your machine to a localBrother Authorized Service Center. To locate a local Brother AuthorizedService Center visit our website (http://www.brother-usa.com.)/ You canalso locate a local Brother Authorized Service Center by calling our automated phone system at 1-800-284-4357.