Answer to your Frequently Asked Question:

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Description of Problem 100000014176

Why is my machine not feeding the tape out?

Description of Solution 200000018254

1. If the machine is new just out of the box, ensure the packing material by the black roller is removed.


a. Remove the back cover and the cassette tape from the machine.

b. The packing material is a white sponge tape about ½ inch wide x 2 inches long. Check the area by the black roller and the tape exit area; remove any pieces of label or foreign object that may be stuck inside the machine.

c. Ensure that the end of the tape feeds under the tape guide (two small posts facing each other) on the cassette.  If the tape is out of the tape guide; you can reinsert the tape under the tape guide.


M Tape Guide.jpg


d. Reinstall the cassette tape back into the machine.

e. Re-attach the back cover by inserting the two hooks on the bottom end of the back cover into the slots on the bottom end of the machine, and then push the top edge of the back cover down firmly on the machine until it snaps into place.

f. Feed the tape by holding down the Shift key and then press the Print (Feed) key.


2. Ensure the back cover is full closed; the machine will not feed the tape when it is not completely close.


3. If the batteries are weak, the machine will not be able to advance the tape.  Try replacing all four “AAA” batteries in the machine, NOT just one or two.  Follow the picture in the batteries compartment on positioning the POSITIVE end of the batteries. The bottom set of the batteries the POSITIVE ends should points toward the top edge of the machine and the top set of the batteries the POSITIVE ends should points toward the bottom edge of the machine.


4. Try installing other cassette tape.


If the problem persists, your machine may require service.


The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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