Description of Problem 100000014306
Insert Tape Cassette! error on machine.Description of Solution 200000018473
The machine does
not recognize the tape cassette installed in the machine, please follow the
1. Turn Off the
2. Open the tape
compartment cover and remove the tape cassette from the machine.
There are sensors in the tape compartment to detect the cassette tape installed
in the machine. They are small black post about 1/8 inch high stick out
from inside the machine. They all have a spring inside pushing it upward.
Visually check if any sensor stuck in the down position or physically
damaged. Next push down on each of the sensor switches; they should spring
back up and they all should be the same height. If it does not spring back
up, the sensor switch is bad; the machine require service.
4. Re-install it
back into the tape compartment. Push down on top of the cassette; ensure
that it is seated firmly in the tape compartment and close the cover.
5. Turn On the
machine and try printing a label.
If the problem
persists, your machine may require
The machine has a
one year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: