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Description of Problem 100000014445

My print jobs are slow when printing from the computer. What can I do?


Description of Solution 200000018635

If you are experiencing these issues after replacing your router or changing your network's configuration, contact your router manufacturer or network admin for support.

 

Print Speeds, stated as pages per minute or PPM, reflect measured values based on Brother's particular testing conditions and are for reference only.  Actual print speed may vary depending on printing conditions such as computer configuration, operating system, document complexity, printing frequency, connection method, application software and other factors.  To determine your machine's specified print speed, please visit http://www.brother-usa.com for your machine's specifications.

 

NOTE: Print speed testing does not take into account processing time and data transfer time.

 

-      How does print speed vary by connection type?

-      What can I do to optimize print speed?

 

 

How does print speed vary by connection type?

 

  1. A USB connection directly from the Brother machine to the computer will yield the fastest print speed.  It is recommended that your USB Interface cable is 6 feet or less.  Longer cables may work, but Brother suggests that the shorter the cable, the greater the success rate.  The Brother machine supports a type A/B Hi-Speed USB 2.0 interface, which will improve print speed when used in conjunction with a Hi-Speed USB 2.0 port on your computer.  Though it will also work with a USB 1.1 interface cable, we suggest that you use Hi-Speed USB 2.0 if possible.

 

  1. Although an Ethernet connection is slower than a USB connection it's the fastest network connection available and will yield the fastest print speed when on a network.  In the event you need to print from more than one computer we recommend an Ethernet connection when possible.

 

  1. A wireless network connection is also available.  Print speed is somewhat slower when using a Wireless connection as opposed to Ethernet. If you need to print from more than one computer and are unable to connect an Ethernet cable, then Wireless would be the best option.

 

  1. A Parallel connection is the slowest interface option.  We recommend this interface connection only in the event you are unable to connect USB, Ethernet, or Wireless. When connected via Parallel you are going to get the slowest print speed available when compared to the other 3 connection methods mentioned above.

 

NOTE: To determine the connection type supported by your machine, please visit http://www.brother-usa.com for your machine's specifications.

 

 

 

 

What can I do to optimize print speed?

 

To troubleshoot your print speed, please complete the steps listed below:

 

PART 1: VERIFY THE CABLE CONNECTION AND CYCLE THE POWER

 

Local Users:

 

1.  Brother recommends you use an IEEE 1284 compliant Parallel cable or type A/B USB cable that is no longer than 6 feet, directly connected from the Brother machine to an available port on your computer.  Other cable configurations may work, however connection loss and poor print speed is common.

 

For troubleshooting purposes disconnect any hubs, splitters, extensions, or other pass through devices and connect the unit directly to an available port on your computer. 

 

If you are using a USB-to-Parallel cable, it must be replaced.

 

2.  Reseat the cable to make sure it is properly connected on both ends.                                                                       

 

3.  Power off the Brother machine, wait for 15 - 30 seconds and then power it back on.

 

4.  Attempt the print job again.  If it is still slow, continue to PART 2.

 

 

Network Users (For machines using a built-in network card):

 

1. Temporarily disable any firewalls that may be running to determine if it is affecting print speed.

 

2. Depending on your connection type:

 

-      Wired Users: For troubleshooting purposes we recommend you connect the machine to the router instead of a switch if possible.

 

-      Wireless Users: If possible, move the machine as close to the router as possible and remove as many physical and electrical obstructions (such as cordless phones, in-use fluorescent lights, microwaves), as possible.

 

3. Attempt the print job again.  If it is still slow, continue to PART 2.

 

 

PART 2: VERIFY THE PRINTER DRIVER

 

-      For Windows Users

-      For Macintosh Users

 

 

Windows Users:

 

NOTE: The following steps assume the use of the WHQL or Add Printer driver.  If you are using the PostScript/Br-Script driver, then note that it prints slower than the standard driver.  Unless you have a specific reason to use the Br-Script driver, we suggest you use the standard driver to improve print speed.

 

1. Open the Printers Folder:

 

-         Windows 2000: Click Start => Settings => Printers.

 

-         Windows XP or Server 2003: Click Start => Printers and Faxes.

 

-         Windows Vista or Server 2008: Click the Start button => Control Panel => Hardware and Sound => Printers.

 

-         Windows 7 or Server 2008 R2: Click the Start button => Devices and Printers.

 

-         Windows 8 or Server 2012

 

  1. Move your mouse to the lower left corner of the Desktop or Start screen.

 

  1. Right-click the screen and then left-click Control Panel.

 

 

  1. Under Hardware and Sound, click View devices and printers.

 

 

2.  Access the Printer's properties:

 

-         Windows 2000/XP/2003/Vista/2008:  Right-click on the Brother Printer and select PROPERTIES.

 

-         Windows 7/8/2008 R2/2012: Right-click on the Brother Printer and select PRINTER PROPERTIES.

 

WARNING:  In Windows 7/8/2008 R2/2012 the "Printer Driver" icon is sometimes combined with the Brother "PC Fax Driver" or another driver using the same port.  To determine if this is the case, right click on the available driver and left click on Printer Properties.  If you are given the option to choose the Brother "Printer Driver", then it is installed.

 

 

3.  Click on the Advanced Tab.

 

4.  In the Driver section, verify that the correct Brother driver is listed.  It should state Brother XXX-XXXX Printer or Brother XXX-XXXX (USB) Printer. (Where XXX-XXXX is the model of your machine).

 

 

-      If the correct driver is already selected, continue to PART 3 for Windows.

 

-      If the correct driver is not selected, click the dropdown and choose the correct driver then click APPLY.  If the correct driver is not available in the dropdown, you will need to uninstall and reinstall your drivers.

 

o    Local Users: You may run the MFL-Pro repair from the CD or download and re-add the printer driver.  For instructions, refer to the solution for how to add a printer driver based on your Operating System and connection type.

 

o    Network Users (For machines using a built-in network card): You may add the printer driver.  For instructions, refer to the solution for how to add a printer driver based on your Operating System and connection type.

 

 

Macintosh Users:

 

1. From the Apple Menu or in the Dock, select System Preferences.

 

2. Under Hardware click the Print & Fax or Print & Scan icon.

 

 

3. Verify that the Brother "Printer Driver" is in the list.

 

-      If it is listed, continue to PART 3.

 

-      If the Brother printer is not listed, the driver may not be installed properly, continue to PART 2 STEP 4.

 

4. Click the + (plus) button located below the Printers section on the left side.

 

5. Click the Default (Browser) icon which is located at the top of the window.

 

6. Select your machine from the Printer Name list.

 

7. Depending on the type of driver you are using:

 

-      For the CUPS Driver:  Make sure that XXXXXXX + CUPS is selected in the Print Using list. (Where XXXXXXX is the printer model name.)

 

-      For PostScript Driver (not available for all models): Make sure that XXXXXXX BR-Script is selected in the Print Using list. (Where XXXXXXX is the printer model name.)

 

NOTE: The PostScript/Br-Script driver prints slower than the CUPS driver.  Unless you have a specific reason to use the Br-Script driver, we suggest you use the CUPS driver to improve print speed.

 

8. Click Add. The printer is now available in the Print & Fax or Print & Scan list.

 

9. Select Quit System Preferences from the Apple Menu.  Continue to PART 3 for Macintosh.

 

 

PART 3: VERIFY THE PAPER TYPE AND PRINT QUALITY SETTINGS ARE CORRECT

 

-      For Windows Users

-      For Macintosh Users

 

 

Windows Users:

 

1.  While still in the Printers folder, right-click on the Brother Printer and select Printing Preferences.

 

2.  On the Basic Tab for Media Type, ensure that the proper paper type is selected for your print job.

 

3. Either on the Basic or Advanced Tab, verify that the (Print) Quality or Resolution is set to the lowest acceptable quality setting.

 

NOTE: The print speed will change depending on what print quality or resolution you choose. Higher print quality/resolution takes longer to print, while lower print quality/resolution takes less time to print.  The driver may vary depending on your model and operating system.

 

 

 

4.  Click APPLY => OK.  Continue To PART 4.

 

 

Macintosh Users:

 

1. Choose Print Settings in the Print dialog box. 

 

 

2. On the Basic Tab for Media Type, ensure that the proper paper type is selected for your print job.

 

3. Either on the Basic or Advanced Tab, verify that the (Print) Quality or Resolution is set to the lowest acceptable quality setting.  Continue To PART 4.

 

 

 

PART 4: ATTEMPT TO PRINT THE ORIGINAL DOCUMENT

 

1.  Attempt to print from your original application again.

 

-      If the print speed has improved, then the issue is resolved.

 

-      If the print speed has not improved, continue to PART 4 STEP 2.

 

2.  Attempt to print a different document from your original application.  This will determine if the slow speed it the result of a specific document's complexity.

 

-      If the print speed has improved, then the issue is related to the document you were originally trying to print.

 

-      If the print speed has not improved, continue to PART 4 STEP 3.

 

3.  Attempt a test print from a different application.

 

-      If the print speed has improved, then the issue is related to your original application.  Refer to your software's documentation for steps to improve print speed.

 

-      If the print speed has not improved:

 

o    Local Users:  Try a different USB or Parallel cable within the recommended specs or a different port on the computer to determine if the issue is with the interface.  If you are using Parallel, we recommend switching to USB for improved print speed.  You may also try connecting and printing from another computer to determine if the issue is specific to this computer's operating system.

 

o    Network Users (For machines using a built-in network card)Wired users can try another network cable.  If you are using a Wireless connection, we recommend switching to a wired connection for improved print speed.  The issue may also be related to network traffic.  Wait a while and try printing the document again to determine if this is the issue.  You may also try printing from another network-connected computer to determine if the issue is with this specific computer's connection.  For network connection issues, please contact your Network Admin or Router manufacturer for support.  If you are experiencing these issues after replacing your router or changing your network's configuration, contact your router manufacturer or network admin for support.

 

 

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