Answer to your Frequently Asked Question:

 
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Description of Problem 100000014676

Why does the machine display TEXT TOO HIGH!?


Description of Solution 200000018932

This message appears because the selected character size cannot fit ontothe cassette tape in the machine.

Press the BS (Backspace/Clear) key (next to the On/Off) to clear the message and install a wider cassette tape or change to a smaller character size.

The maximum character size that can be used with each tape are: 48 points on a 1 inch tape,

36 points on a ¾ inch tape, 24 points on a ½", 18 points on a 3/8 inch tape, and 12 points on a ¼ inch tape. If you select AUTO size the machine will automatically select the maximum font size that will fit the cassette tape inside the machine.

To change the character size:

1. Press the Format key.

2. Press the Left Arrow or the Right Arrow key until GLB SIZE is on the display.

3. Press the Up or Down Arrow key until the desire character size is displayed below GLB SIZE.

4. Press the Return (New Block) key, to apply the setting. This is the key below the Down Arrow key.

If you have the correct size cassette tape installed in the machine and is still getting the message, remove the tape cassette from the machine and reinstall it. Ensure sure the tape cassette is seated firmly in thecompartment.

If the problem persists, your machine may require service.

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

http://www.brother-usa.com/service/default.aspx

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