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Description of Problem 100000014681

When I attempt to scan using control center, I receive the error message: XXX-XXXX cannot be found. Error CC3-202. What can I do?

Description of Solution 200000018936

If you receive the message stating: #XXX-XXXX cannot be found. Please make sure your device is ON and interface cable is properly connected toyour computer. Error CC3-202#, when attempting to scan into the BrotherControl Center please contact Brother Customer Service on 1-877-BROTHER (1-877-276-8437) Monday through Friday 9:00am # 7:00pm EST, excluding holidays.

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