Description of Problem 100000014907
My Brother machine has no power. What can I do?
Description of Solution 200000019234
the Brother machine is idle for a certain period of time, it enters Sleep
Mode. In Sleep Mode, the machine acts as though it is turned off and its
LCD will be blank. If you press a key on the control panel, the machine
receives a fax or computer data, or makes a copy, it will wake up.
determine if your Brother machine is in Sleep Mode, press the STOP/EXIT
- If your Brother
machine's LCD lights up and displays the date and time, the issue is resolved.
more information about Sleep Mode, refer to the solution – "Can
I adjust my Brother machine's Sleep Mode setting?"
the LCD is blank go to STEP 1.
1. Verify the power
cord is connected to the AC power outlet. If the power cord is connected
to a surge protector or power switch, remove the cord from that device and
connect it directly to the outlet. This is for testing purposes. Removing such
devices assists in determining if the blank LCD is related to the device or the
protect your investment against power surges and lightning, Brother strongly
recommends that you connect your machine to a surge protector. In
particular, we suggest that you use a surge protector that is compatible with
both standard A.C. power cords and telephone line cords. Surge protectors
equipped with telephone jacks will assist in insulating your machine from any
power surge that might travel through a telephone line.
2. Verify your
Brother machine is powered on.
- The ON/OFF
key is located in the upper-right corner of your Brother machine's control
panel. Press the ON/OFF key.
- When your Brother
machine is off, the display will be blank.
3. If the LCD is
still blank, do one of the following:
- Connect the
Brother machine to another, known-working outlet.
- Verify the
electrical outlet is working by plugging a known-working device—such as a lamp
or radio—directly into the same outlet. If that device does not work,
the problem is related to the outlet or circuit.
You may also need
to check for tripped circuit breaker. If a wall switch controls the
outlet, verify that the switch is ON.
4. If the display
still remains blank after testing in a known working electrical outlet and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.