recommends that customers use only genuine Brother drum units and/or toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges, or toner.
The message PRINT
UNABLE 32 or MACHINE ERROR 32 can appear on the display for the following
situations if there is paper or labels stuck under the drum or on the side of
the drum unit.
To verify if paper
or a label is stuck, follow the steps below:
1. Turn off the
machine's power switch located on the right side of the machine.
2. Press the front
cover release button and open the front cover.
3. Hold the green
handle of the drum unit, lift the drum unit up and slide it out until it stops.
(The green handle has a sticker of a black circle with a white number 1 on
4. Release the gray
lock lever (1) on the left side of the machine, lift the front of the drum unit
and, using the green handles, pull the drum unit completely out of the
hold the green
handles when carrying the drum. Do NOT hold the sides of the drum
unit. Be sure to place the drum unit on a clean, flat surface on top of a
piece of disposable paper in case you accidentally spill or scatter
5. After the drum unit
has been removed, carefully look inside the machine and see if there is any
paper, scraps of paper or labels, especially towards the back of the
machine. If any are found, remove them from the machine.
6. Remove each toner
cartridge one at a time by holding the handle of the cartridge and pulling it
out of the drum unit.
toner cartridge carefully. Be sure to place the toner cartridges on a
clean, flat surface on top of a piece of disposable paper in case you
accidentally spill or scatter toner. If toner scatters on your hands or
clothes, immediately wipe or wash it off with cold water.
7. There are four open
slots on the drum unit where the toner cartridges were installed. Examine
the openings and the black roller in each slot for pieces of paper or
labels. If any is found, remove them.
8. Turn the drum unit
over and check for pieces of paper or labels that may be stuck in or on the
black rollers. If any is found, carefully remove it.
9. Inside the machine
where the drum was installed, remove the transfer belt unit by holding the green
parts of the belt unit with both hands, lifting the belt unit up and then
pulling it out.
sure to place the belt unit on a clean, flat surface with a piece of disposable
paper underneath it in case toner is accidentally spilled or
10. Inspect the belt
for foreign material, paper, toner, etc. Rotate the belt using the gear
with grooves/cutouts located toward the back right hand side and remove any
foreign material. Clean off any loose toner with a soft dry
sure to rotate the gear enough times to inspect the entire surface of the belt.
11. Next, in the
machine where the belt unit was installed, you will find the waste toner
box. Remove the waste toner box from the machine using the green
12. Look inside the
machine and see if there are any scrap pieces of paper towards the back. If
anything is found, remove it.
is rectangle white paper taped on the bottom of the machine. DO NOT REMOVE THE
13. Reassemble the
a. Reinstall the waste
toner box into the machine using the green handle.
b. Put the belt unit
back in the machine. Match the down arrow mark on the belt unit to the down
arrow mark on the machine. Push down on the green area of the belt unit to lock
it in place.
14. Turn the drum unit
back over and reinstall each toner cartridge by holding the handle of the
cartridge and sliding it into the drum unit. Match the toner cartridge
color to the same color label on the drum unit and be sure to fold down each
toner cartridge handle (A) once the toner cartridge is in place.
15. Make sure the gray
lock lever (1) is in the up position.
16. Put the drum unit
in the machine and push down the gray lock lever.
you put the drum unit in the machine, match the green guides of the drum unit
handle to the green arrows on both sides of the machine.
17. Push the drum unit
in until it stops and close the front cover.
18. Power the Brother
machine back on and confirm if the error message reappears.
If the message no
longer appears and the display returns to date and time, the issue is
If the problem
continues, and your machine is within warranty, please call Brother Customer
Service Center at 1-877-Brother (1-877-276-8437). The center is open
Monday-Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center (ASC) in
your area by clicking on the link below:
http://www.brother-usa.com/service/default.aspx or by calling
the number listed above.