Description of Problem 100000015581
I am unable to scan in Macintosh OS X 10.4, 10.5, 10.6, 10.7, 10.8, 10.9 or
10.10 using the USB connection. What can I
do?Description of Solution 200000020080
follow the instructions below to troubleshoot the issue.
Check the LCD screen for any error messages.
the LCD screen shows an error, please
resolve this problem and attempt to scan again. You can find appropriate
solutions to resolve many issues. Visit http://www.brother-usa.com/faqs/default.aspx for
there are no error messages, continue to STEP
the Brother machine and disconnect it from your Macintosh if you already
connected an interface cable.
Reboot the Macintosh.
Once the Macintosh powers back on, connect the USB interface cable from your
Macintosh to the Brother machine then turn on the Brother machine.
recommends you use a type A/B USB cable that is no longer than 6 feet directly
connected from the machine to your computer. Other cable configurations
may work, but connection loss is common.
that the cable is connected to the USB port on the machine and not a Network
port (if available), Line Jack, Ext Jack, PictBridge port (if available), or any
port other than the USB port.
Select your machine using the DeviceSelector from within the ControlCenter2
application. For instructions on using the DeviceSelector, refer to:
do I launch and use the DeviceSelector in Macintosh to configure the
Attempt to scan again to determine if the issue has been resolved. If you
are still unable to scan:
Verify the USB
cable is connected properly and try multiple ports on the computer if
Try another known
working USB cable.
Try connecting the
machine to another computer. If the machine works on a second computer,
then the issue is with the original computer's hardware or software
configuration. Contact your computer manufacturer for further