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Description of Problem 100000015581

I am unable to scan in Macintosh OS X 10.4, 10.5, 10.6, 10.7, 10.8, 10.9 or 10.10 using the USB connection. What can I do?


Description of Solution 200000020080

 

Please follow the instructions below to troubleshoot the issue.

 

1. Check the LCD screen for any error messages.

 

-      If the LCD screen shows an error, please resolve this problem and attempt to scan again.  You can find appropriate solutions to resolve many issues.  Visit http://www.brother-usa.com/faqs/default.aspx for FAQs.

 

-      If there are no error messages, continue to STEP 2.

 

2. Power off the Brother machine and disconnect it from your Macintosh if you already connected an interface cable.

 

3. Reboot the Macintosh.

 

4. Once the Macintosh powers back on, connect the USB interface cable from your Macintosh to the Brother machine then turn on the Brother machine.

 

NOTE: Brother recommends you use a type A/B USB cable that is no longer than 6 feet directly connected from the machine to your computer.  Other cable configurations may work, but connection loss is common.

 

WARNING:  Ensure that the cable is connected to the USB port on the machine and not a Network port (if available), Line Jack, Ext Jack, PictBridge port (if available), or any port other than the USB port.

 

5. Select your machine using the DeviceSelector from within the ControlCenter2 application.  For instructions on using the DeviceSelector, refer to:  How do I launch and use the DeviceSelector in Macintosh to configure the scanner?

 

6. Attempt to scan again to determine if the issue has been resolved.  If you are still unable to scan:

 

-       Verify the USB cable is connected properly and try multiple ports on the computer if possible.

 

-       Try another known working USB cable.

 

-       Try connecting the machine to another computer.  If the machine works on a second computer, then the issue is with the original computer's hardware or software configuration.  Contact your computer manufacturer for further support.

 

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