Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000015584

How can I correct the Cutter Error message on the display?


Description of Solution 200000020084

The error message CUTTER ERROR can occur if the tape cutter is jam or inthe wrong position when you try to print or feed tape.

1. Power off the machine.

2. Open the top cover and remove the cassette tape.

3. Examine the left side of the cassette tape compartment where the tapeexits the machine. Remove any tape or other object that may jam the cutter.

4. Reinstall the cassette tape back into the machine and close the cover.

5. Power on the machine and try printing out a label.

If the problem persists, your machine may require service.

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

http://www.brother-usa.com/service/default.aspx

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: