Answer to your Frequently Asked Question:

 
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Description of Problem 100000015618

The machine does not turn on (no power), how can I correct this?


Description of Solution 200000020123

1. Remove the back cover and check the installation of the batteries.  The top two batteries should be inserted with their "+" POSITIVE ends pointing toward the bottom edge of the machine and the bottom two batteries should be inserted with their "+" POSITIVE ends pointing toward the top edge of the machine.

 

2. If the batteries are inserted correctly, try replacing all four "AAA" batteries, NOT just two or three batteries.

 

If the problem persists, your machine may require service.             

                                                                        

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

 

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

http://www.brother-usa.com/service/default.aspx

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