Answer to your Frequently Asked Question:

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Description of Problem 100000015626

How do I clean my paper pick-up roller?

Description of Solution 200000020130

To clean the paper pick-up roller, affix a piece of cellophane tape to the exposed surface to the pick-up roller and then remove the tape, turn the pick-up roller and repeat the process until the entire surface of the roller is clean. If after using the cellophane tape you are still experiencing a paper feed issue clean the roller with a clean lent free cloth moistened with 70% isopropyl alcohol being sure to clean the entire surface.  Please do not allow the alcohol to drip into the machine.



If the problem persists your machine may need to be evaluated.


The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-478-6824) for warranty options.


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