Answer to your Frequently Asked Question:

 
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Description of Problem 100000015685

My machine is not feeding the tape out. What should I do?


Description of Solution 200000020190

1. If the machine is new just out of the box, ensure the packing material by the black roller is removed.

a. Remove the back cover and the cassette tape from the machine.

b. The packing material is a white sponge tape about ½ inch wide x 2 inches long. Check the area by the black roller

and the tape exit area, remove any pieces of label or foreignobject that may be stuck inside the machine.

c. Ensure that the end of the tape feeds under the tape guide (two small posts facing each other) on the cassette. If

the tape is out of the tape guide; you can reinsert the tape under the tape guide.

d. Reinstall the cassette tape back into the machine.

e. Re-attach the back cover by inserting the two hooks on the bottom end of the back cover into the slots on the

bottom end of the machine, and then push the top edge of the back cover down firmly on the machine until it snaps

into place.

f. Feed the tape by holding down the Code key and then press the Space (Feed) key.

2. Ensure the back cover is full closed; the machine will not feed the tape when it is not completely close.

3. If the batteries are weak, the machine will not be able to advance the tape. Try replacing all six "AA" batteries in the machine,

NOT just one or two. Follow the picture in the batteries compartment on positioning the POSITIVE end of the batteries. The bottomset

of the batteries the POSITIVE ends should point down. The top set ofthe batteries the POSITIVE ends should point up toward the top edge ofthe machine.

4. Try installing other cassette tape.

If the problem persists, your machine may require service.

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

http://www.brother-usa.com/service/default.aspx

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