Description of Problem 100000015878
I can not get P-touch Editor Lite to come up with Windows 7/8, Vista, or XP,
how can I correct this?Description of Solution 200000020436
OFF the P-touch/Label printer.
the switch at the rear of the printer is set to EL (in the up
the Editor Lite is ON with a solid green light (between the
Cut & Power button).
Close all programs running on the PC, only the PC Desktop on the
Turn ON the P-touch printer; a window should appear on desktop. Double
click on the Icon
with the name P-touch Editor Lite or PTLITE10; the P-touch Editor
Lite will appear.
Windows 8: Click Desktop and double click on
For other Windows version: Click on Start and select
Note: If no
window appears on desktop after turning on the printer, go to the next
Computer locate the icon
with the name P-TOUCH (X:). The P-touch printer should appear as a
storage device under Computer. The letter that follows P-TOUCH could
be any letter, it depends on how many storage devises connected to the
P-TOUCH (X:) is not listed under Computer, go to the step #8.
Click on P-TOUCH (X:), a list of files appears on the right side of the
window. Your PC may have a different letter after P-TOUCH. Next,
double click on PTLITE10 in the listing; the P-touch Editor
Lite will appear.
Ensure that the Power On indicator on top of printer lights up. If not, try a
new set of AAA batteries. Insert the first three batteries (bottom set) with
their "+" POSITIVE ends pointing toward the bottom edge of the machine. Insert
the last three batteries (top set) with their "+" POSITIVE ends pointing toward
the top edge of the machine.
using an adapter, check that the adapter is the AD24 or AD24ES. Using a wrong
adapter can DAMAGE the machine internally and void the warranty. Try connecting
the adapter to a different electrical outlet. Next, try turning on the machine
Ensure the USB cable is connected to the PC and to the printer.
If the USB cable is connected to a USB hub, try connecting it directly to the
Try connecting the USB cable to another USB port on the PC.
If possible, try testing the machine with another PC.
the problem persists, your machine may require service.
machine has a one year limited exchange warranty. If the machine is in warranty,
call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty
the machine is out of warranty, contact a Brother Authorized Service Center for
repair by clicking on the link below: