Description of Problem 100000015998
How do I clear the message Pls Clean Drum from the
display?Description of Solution 200000020585
or toner on the corona wire or drum contacts may cause this error message to
appear on the display. To clean the corona wire and drum contacts follow the
Open the front cover and remove the drum and toner assembly.
We recommend the customer places the toner and drum assembly on a piece of paper
in case they accidentally spill or scatter toner.
Clean the contacts on the right side of the drum unit with a soft, dry cloth.
3. Clean the primary
corona wire inside the drum unit by gently sliding the blue tab on the top of
the cartridge from right to left several times. Return the blue tab to the home
position before reinstalling the drum unit assembly. If you do not, printed
pages may have a vertical stripe.
4. Reset the drum unit
in the Brother machine. Close the cover securely.
the issue continues, the drum unit (DR400) will need to be replaced.
the drum unit has already been replaced and the same issue continues, refer to
Warranty and Service Options.
and Service Options
the problem continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
below: http://www.brother-usa.com/service/default.aspx or
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.